IT Field Support

LTM; Groningen; Vor Ort; EUR 60.000 - 85.000; Vollzeit

Zusammenfassung

LTM in Groningen, Netherlands seeks an experienced IT Infrastructure / Site Support professional to manage onsite IT systems for R&D and Manufacturing in a Life Sciences setting. You will operate in GxP environments, ensuring validation, security and data integrity while coordinating with site stakeholders.

The role involves daily end-user support, project work, and dashboard reporting, using ServiceNow and CMDB tools to monitor and improve service delivery.

Qualifikationen

• 5–10 years of experience managing IT infrastructure in R&D or manufacturing/Life Sciences.
• Experience in GxP-regulated environments and data integrity.
• Strong knowledge of IT infrastructure, end-user services, networking, apps and site IT operations.
• Proficient in ServiceNow reporting, incidents, tasks and service requests.
• Experience with CMDB and ITSM processes.
• Understanding IT security, vulnerability, risk, compliance requirements.

Aufgaben

• Provide operational and project support for R&D Lab and Manufacturing IT systems.
• Ensure compliance with validation, data integrity and GxP requirements.
• Act as SPOC for site IT requirements and lead local IT projects.
• Monitor service levels, site health, and performance metrics for GTS services.
• Create dashboards and Kanban boards to track tickets and projects.
• Coordinate with stakeholders including BTL, TSO, SDL, ISRM, OTL.
• Support risk, security, vulnerability and compliance management.
• Provide end-user services across Windows, networking, databases, and collaboration tools.

Kenntnisse

IT infrastructure management

GxP environments

ServiceNow

CMDB

ITSM

Stakeholder management

Project coordination

Networking

End-user support

Documentation & dashboards

Ausbildung

Life sciences/Pharma experience

Tools

ServiceNow

CMDB

Windows networking

Jobbeschreibung

Role DescriptionJob Title: IT Infrastructure / Site Support

Role DescriptionJob Title: IT Infrastructure / Site Support
Location: Groningen, Netherlands
Work Model: Onsite – 5 days per week
Start Date: 1 January 2027
Duration: Long-term
Language: Dutch and English – Proficient
Job SummaryWe are looking for an experienced IT Infrastructure professional to provide onsite operational and project support for R&D and Manufacturing systems at a Life Sciences site in Groningen.
The role will support IT infrastructure and laboratory/manufacturing systems operating in GxP-regulated environments, ensuring compliance with validation, security, and data-integrity requirements.
Key Responsibilities

• Provide operational and project support for R&D Laboratory and Manufacturing IT systems.
• Support systems operating within GxP-regulated environments and ensure compliance with validation and data-integrity requirements.
• Support the Site Technology Service Owner (TSO) with daily activities, including:
• Data analysis
• Knowledge article updates
• New application onboarding
• Data migration and other site projects
• Collaborate with key site stakeholders, including:
• Business Technology Lead (BTL)
• Technology Service Owner (TSO)
• Site Delivery Lead (SDL)
• Information Security Risk Management (ISRM)
• Operations Technology Lead (OTL)
• Act as SPOC / Project Lead for complex service requests and local IT projects.
• Work closely with Manufacturing, Laboratory, Logistics, Plant Engineering, and IT teams to understand requirements and resolve issues.
• Monitor service levels, metrics, and site health for GTS services, including network reliability, availability, and capacity.
• Create and maintain dashboards and Kanban boards to track tickets, projects, and ongoing activities.
• Maintain CMDB information related to GTS services.
• Build strong relationships and maintain effective communication with site stakeholders.
• Identify opportunities for process improvement and automation.
• Use ServiceNow to manage and report on incidents, tasks, service requests, and other IT activities.
• Support risk, security, vulnerability, and compliance management for GTS services.
• Support local asset planning, purchasing, deployment, and decommissioning.
• Coordinate end-user services and work with Service Desk and L2 teams on:
• Backup
• Database
• Windows
• Networking
• Desktop and printer support
• Hardware
• User access
• Collaboration tools
• Software installation and maintenance
• Coordinate and track service requests through resolution.
  

Required Skills & Experience

• 5–10 years of experience managing IT infrastructure, preferably within:
• R&D environments
• Manufacturing / shop-floor environments
• Life Sciences / Pharmaceutical industry
• Experience working in GxP-regulated environments.
• Strong understanding of IT infrastructure, end-user services, networking, applications, and site IT operations.
• Good understanding of ServiceNow, including reports, incidents, tasks, and service requests.
• Experience with CMDB and IT service management.
• Knowledge of IT security, vulnerability, risk, compliance, and data-integrity requirements.
• Strong stakeholder management and communication skills.
• Ability to work independently and act as a single point of contact (SPOC) for site IT requirements.
• Strong project coordination and problem-solving skills.
• Fluent/proficient Dutch and English is required.
  

Key Skills
IT Infrastructure | Site IT Support | Life Sciences | Manufacturing | R&D | GxP | ServiceNow | CMDB | ITSM | Networking | Windows | Security & Compliance | Project Coordination | Stakeholder Management