IT Coordinator

Hyatt Regency; Amsterdam; On-site; EUR 31,806 - 40,176; Full time

Benefits offered by this job

Hotel nights benefit

Restaurant & spa discounts

Travel allowance

25 vacation days

Headspace & Hyatt Well-Check

Gym access & wellbeing activities

International career opportunities

Job summary

IT Coordinator for two Amsterdam properties, on-site first contact for Level 1 IT support, assisting colleagues and guests with technical issues and infrastructure tasks.

Role involves collaborating with Hyatt's Shared Services Centre in Mainz, ensuring network security, carrying out updates, and supporting continuity tests while aligning with Hyatt standards.

Qualifications

• Practical experience in IT support with troubleshooting and customer-service skills.
• Strong knowledge of network and Wi-Fi configuration for Windows and macOS devices.
• Very good knowledge of Microsoft 365, Microsoft Teams and Windows clients.
• Good understanding of network fundamentals, including switches, patching, VLANs and firewalls.
• Confidence performing minor hardware repairs, such as replacing a hard drive, laptop battery, laptop screen or printer fuser.
• A proactive, organised and flexible approach, with the ability to work independently.
• Fluency in English.
• The right to live and work in the Netherlands.

Responsibilities

• Provide Level 1 technical support to colleagues, including user guidance, training, troubleshooting and procedure documentation.
• Help guests connect their devices to the hotel guest Wi‑Fi network.
• Support the Shared Services Centre with infrastructure changes, software updates, upgrades and rollouts.
• Escalate and coordinate issues with the Shared Services Centre, Hyatt Service Desk in Chicago and third‑party providers.
• Maintain safe, tidy and serviceable IT work areas and equipment.
• Create dedicated networks for groups and events.
• Support business continuity and disaster recovery tests, vulnerability scans and audits.
• Contribute to the annual CAPEX budget for IT replacements.
• Help ensure hotels' IT environments comply with Hyatt standards.
• Conduct regular testing and provide feedback to management.

Skills

IT support

Troubleshooting

Customer service

Network configuration

Microsoft 365

Windows clients

English fluency

Wi-Fi configuration

Tools

OPERA PMS

MICROS Simphony

VingCard

Milestone CCTV

Job description

IT Coordinator -Andaz Amsterdam Prinsengracht and Hyatt Regency Amsterdam

Organization- Hyatt Regency Amsterdam

Summary

IT Coordinator for our two Amsterdam properties, you will be the on-site first point of contact for Level 1 IT support. You will help colleagues and guests resolve technical issues, support the hotels' systems and infrastructure, and work closely with Hyatt's Shared Services Centre in Mainz, Germany. Hyatt is a global hospitality company with one driving purpose: to care for people so they can be their best. By listening, noticing others and extending meaningful gestures, we create distinctive experiences that show how a little understanding goes a long way. Are you ready to share this purpose? Join us as our IT Coordinator in Amsterdam

About our properties:

Andaz Amsterdam Prinsengracht offers five-star creative luxury in the heart of Amsterdam, brought to life through local experiences, art and design, and distinctive drinking and dining. Hyatt Regency Amsterdam brings botany and sustainability to life through an award-winning living interior, botanically inspired guestrooms, a passion for the up-and-coming East neighbourhood, and the vibrant Indonesian restaurant Mama Makan.

Qualifications

Your Role:

You will combine hands-on technical support with clear communication, a service-minded approach and strong troubleshooting skills. You will act as the Shared Services Centre's on-site eyes and hands and report to the Area Director of Finance.

• Provide Level 1 technical support to colleagues, including user guidance, training, troubleshooting and procedure documentation.
• Help guests connect their devices to the hotel guest Wi-Fi network.
• Support the Shared Services Centre with infrastructure changes, software updates, upgrades and rollouts.
• Escalate and coordinate issues with the Shared Services Centre, the Hyatt Service Desk in Chicago and third-party service providers.
• Maintain safe, tidy and serviceable IT work areas and equipment.
• Create dedicated networks for groups and events.
• Support business continuity and disaster recovery tests, vulnerability scans and audits.
• Contribute to the annual capital expenditure (CAPEX) budget for IT replacements.
• Help ensure that the hotels' IT environments comply with Hyatt standards.
• Conduct regular testing and provide clear feedback to management.

What we offer:

• 12 complimentary nights at Hyatt hotels worldwide each year.
• A 20% discount at our restaurants and bars, plus special spa discounts.
• A travel allowance for commuting distances of 5 km or more.
• 25 vacation days per year.
• Free access to Headspace and Hyatt Well-Check to support mental wellbeing.
• Hotel gym access, team-building events, and sports and wellbeing activities.
• International career opportunities, a personal development plan and learning through the Hyatt Learning platform.
• An international team with more than 15 nationalities and colleague networks including HyPride and Women@Hyatt.

Required

• Practical experience in IT support, with strong troubleshooting and customer-service skills.
• Strong knowledge of network and Wi-Fi configuration for Windows and macOS devices.
• Very good knowledge of Microsoft 365, Microsoft Teams and Windows clients.
• Good understanding of network fundamentals, including switches, patching, VLANs and firewalls.
• Confidence performing minor hardware repairs, such as replacing a hard drive, laptop battery, laptop screen or printer fuser.
• A proactive, organised and flexible approach, with the ability to work independently.
• Fluency in English.
• The right to live and work in the Netherlands.

Preferred

• A background in hospitality and/or IT, ideally with experience in a hotel environment.
• Knowledge of hotel technology, such as OPERA Property Management System, MICROS Simphony Point of Sale, VingCard key systems, payment terminals and interfaces, and telephone systems.
• Knowledge of configuring CCTV systems, particularly Milestone.
• Dutch-language skills.

Practical Information:

• Location: on site at Andaz Amsterdam Prinsengracht and Hyatt Regency Amsterdam.
• Reporting to: Area Director of Finance.
• Salary: starting at €2,850 gross per month, depending on education and experience.

Ready to help our colleagues and guests be their best? We look forward to hearing from you.