IT Applications Support Lead – SAP & QMS

Prothya Biosolutions Belgium BV; Netherlands; Remote; EUR 59,000 - 85,000; Full time

Benefits offered by this job

40h full-time

Holiday allowance 8.33%

13th month

30 vacation days

Training budget €2100

Travel allowance

Pension plan

Parking available

Job summary

Prothya Biosolutions Belgium BV in the Netherlands seeks a Manager IT Application Support to lead the team responsible for stability, continuity and continuous improvement of our business-critical application landscape. You will manage Application Support Engineers across The Netherlands and Belgium, ensuring SAP and QMS systems run reliably within a highly regulated environment.

This role emphasizes people leadership, stakeholder management, and collaboration with external vendors, IT, and

Qualifications

• Bachelor’s or master’s degree or equivalent experience.
• Significant experience managing an IT Application Support, Business Applications team including SAP support.
• Proven experience leading professionals in a complex business environment.
• Experience working with external vendors and outsourced support organizations.
• Strong understanding of IT service management and support processes.
• Experience working in regulated industries (GxP, pharmaceutical, biotech, medical devices, blood or plasma industry)
• Proven experience with stakeholder management, and strong communication skills with a structured, pragmatic and risk-aware approach.

Responsibilities

• Lead and develop the team.
• Coach, mentor and develop a team of Application Support Engineers in The Netherlands and Belgium.
• Create a culture of ownership, collaboration and continuous improvement.
• Manage performance, capacity and team development.
• Ensure knowledge retention and long-term sustainability of the support organization.
• Lead the day-to-day delivery of application support across the business application landscape, with SAP as the largest and most complex part of the portfolio.
• Work with internal functional teams and external partners to resolve issues relating to SAP and QMS-system configuration, functionality, authorizations and jobs, as well as interfaces, data flows and application-specific issues across the wider portfolio.
• Monitor service quality and drive improvements based on measurable outcomes.
• Manage operational risks and ensure timely mitigation.
• Establish and maintain effective relationships with application vendors and service providers.
• Monitor vendor performance against contracts and service level agreements and address service issues where needed.
• Coordinate with Procurement and Finance on contracts, renewals, license inventory and costs.
• Monitor software license usage and identify opportunities for compliance, optimization and cost control.
• Act as a trusted partner for business stakeholders.
• Translate business needs into application support priorities and improvement initiatives, in close collaboration with IT Business Analysts.
• Communicate effectively across all organizational levels.
• Support application lifecycle decisions, upgrades and improvement initiatives.
• Contribute to roadmaps and strategic planning, to shape a stable, scalable and future-proof application landscape.
• Ensure appropriate SME capacity for the execution of business-critical projects.
• Drive standardization and sustainable solutions across the application landscape.

Skills

People leadership

SAP experience

ITSM knowledge

Vendor management

Stakeholder management

Communication skills

Regulated industries

Education

Bachelor’s or Master’s degree or equivalent experience

Tools

Quality Management systems

ITSM tools

Job description

Prothya Biosolutions Belgium BV in the Netherlands seeks a Manager IT Application Support to lead the team responsible for stability, continuity and continuous improvement of our business-critical application landscape. You will manage Application Support Engineers across The Netherlands and Belgium, ensuring SAP and QMS systems run reliably within a highly regulated environment.

This role emphasizes people leadership, stakeholder management, and collaboration with external vendors, IT, and