Manager IT Application Support

Prothya Biosolutions Belgium BV; Netherlands; Remote; EUR 59,000 - 85,000; Full time

Benefits offered by this job

40h full-time

Holiday allowance 8.33%

13th month

30 vacation days

Training budget €2100

Travel allowance

Pension plan

Parking available

Job summary

Prothya Biosolutions Belgium BV in the Netherlands seeks a Manager IT Application Support to lead the team responsible for stability, continuity and continuous improvement of our business-critical application landscape. You will manage Application Support Engineers across The Netherlands and Belgium, ensuring SAP and QMS systems run reliably within a highly regulated environment.

This role emphasizes people leadership, stakeholder management, and collaboration with external vendors, IT, and

Qualifications

• Bachelor’s or master’s degree or equivalent experience.
• Significant experience managing an IT Application Support, Business Applications team including SAP support.
• Proven experience leading professionals in a complex business environment.
• Experience working with external vendors and outsourced support organizations.
• Strong understanding of IT service management and support processes.
• Experience working in regulated industries (GxP, pharmaceutical, biotech, medical devices, blood or plasma industry)
• Proven experience with stakeholder management, and strong communication skills with a structured, pragmatic and risk-aware approach.

Responsibilities

• Lead and develop the team.
• Coach, mentor and develop a team of Application Support Engineers in The Netherlands and Belgium.
• Create a culture of ownership, collaboration and continuous improvement.
• Manage performance, capacity and team development.
• Ensure knowledge retention and long-term sustainability of the support organization.
• Lead the day-to-day delivery of application support across the business application landscape, with SAP as the largest and most complex part of the portfolio.
• Work with internal functional teams and external partners to resolve issues relating to SAP and QMS-system configuration, functionality, authorizations and jobs, as well as interfaces, data flows and application-specific issues across the wider portfolio.
• Monitor service quality and drive improvements based on measurable outcomes.
• Manage operational risks and ensure timely mitigation.
• Establish and maintain effective relationships with application vendors and service providers.
• Monitor vendor performance against contracts and service level agreements and address service issues where needed.
• Coordinate with Procurement and Finance on contracts, renewals, license inventory and costs.
• Monitor software license usage and identify opportunities for compliance, optimization and cost control.
• Act as a trusted partner for business stakeholders.
• Translate business needs into application support priorities and improvement initiatives, in close collaboration with IT Business Analysts.
• Communicate effectively across all organizational levels.
• Support application lifecycle decisions, upgrades and improvement initiatives.
• Contribute to roadmaps and strategic planning, to shape a stable, scalable and future-proof application landscape.
• Ensure appropriate SME capacity for the execution of business-critical projects.
• Drive standardization and sustainable solutions across the application landscape.

Skills

People leadership

SAP experience

ITSM knowledge

Vendor management

Stakeholder management

Communication skills

Regulated industries

Education

Bachelor’s or Master’s degree or equivalent experience

Tools

Quality Management systems

ITSM tools

Job description

At Prothya, IT applications are essential to the production and delivery of life-saving plasma-derived medicines. As Manager IT Application Support, you lead the team responsible for the stability, continuity and continuous improvement of our business-critical application landscape. You will lead a team of Application Support Engineers and work closely with Business Solutions, Infrastructure, Quality, Security, external service providers and business stakeholders. Together, you ensure our systems remain reliable, compliant and fit for future growth. This is not a role for a hands-on SAP specialist. We are looking for an experienced people manager who can lead a team, manage stakeholders, drive operational excellence and translate business priorities into sustainable IT services.

Make the difference in a business-critical and regulated IT landscape

You will be responsible for the Application Support team that manages and supports a broad landscape of business applications, including SAP, MasterControl QMS/DMS/LMS and several other (non-GxP) systems supporting manufacturing, supply chain, quality and corporate processes.

The environment is complex and highly regulated. Business continuity, compliance and service quality are non-negotiable.

Your challenge is to balance daily operational stability with structural improvements, while developing a high-performing support organization that can support Prothya's ambitions for the future.

What you will do:

• Lead and develop the team
• Coach, mentor and develop a team of Application Support Engineers in The Netherlands and Belgium.
• Create a culture of ownership, collaboration and continuous improvement.
• Manage performance, capacity and team development.
• Ensure knowledge retention and long-term sustainability of the support organization.

Drive operational excellence

• Ensure availability, reliability and performance of business-critical applications.
• Lead the day-to-day delivery of application support across the business application landscape, with SAP as the largest and most complex part of the portfolio.
• Work with internal functional teams and external partners to resolve issues relating to SAP and QMS-system configuration, functionality, authorizations and jobs, as well as interfaces, data flows and application-specific issues across the wider portfolio.
• Monitor service quality and drive improvements based on measurable outcomes.
• Manage operational risks and ensure timely mitigation.

Manage vendors and service delivery

• Establish and maintain effective relationships with application vendors and service providers.
• Monitor vendor performance against contracts and service level agreements and address service issues where needed.
• Coordinate with Procurement and Finance on contracts, renewals, license inventory and costs.
• Monitor software license usage and identify opportunities for compliance, optimization and cost control.

Partner with the business

• Act as a trusted partner for business stakeholders.
• Translate business needs into application support priorities and improvement initiatives, in close collaboration with IT Business Analysts.
• Communicate effectively across all organizational levels.

Contribute to the future application landscape

• Support application lifecycle decisions, upgrades and improvement initiatives.
• Contribute to roadmaps and strategic planning, to shape a stable, scalable and future-proof application landscape.
• Ensure appropriate SME capacity for the execution of business-critical projects.
• Drive standardization and sustainable solutions across the application landscape.

What you bring:

Leadership

You are first and foremost a strong people leader with a solid business acumen.

You know how to build trust, develop talent and create accountability within a team. You bring structure during operational pressure and can align different stakeholders around a common goal.

Experience

• Bachelor’s or master’s degree or equivalent experience.
• Significant experience managing an IT Application Support, Business Applications team including SAP support.
• Proven experience leading professionals in a complex business environment.
• Experience working with external vendors and outsourced support organizations.
• Strong understanding of IT service management and support processes.
• Experience working in regulated industries (GxP, pharmaceutical, biotech, medical devices, blood or plasma industry)
• Proven experience with stakeholder management, and strong communication skills with a structured, pragmatic and risk-aware approach.

Additional advantages

• Experience in one or more of the following areas is considered a strong advantage:
• Experience with Quality Management (like Veeva or MasterControl) and ITSM systems
• Supply chain, manufacturing, quality and finance processes
• Validation, compliance and audit requirements

What makes this role unique:

• Direct impact on business-critical processes.
• Leadership responsibility for a skilled and dedicated support team across multiple locations.
• Extensive interaction with business, quality and IT stakeholders.
• Opportunity to shape and further professionalize the Application Support organization.
• Working in an environment where reliability, quality and patient safety truly matter.

What we offer:

• Full-time employment (40h) with flexible working hours in consultation. Working part-time can be discussed.
• Salary between€ 5.290,02 and € 7.604,37 euro gross per month based on full-time employment
• 8.33% holiday allowance and a 13th month.
• 30 holiday days (based on fte).
• A personal training budget of €2,100 every three years to foster professional growth and development.
• Contribution to travel expenses from the first kilometer.
• Excellent accessibility by public transport and private parking available.
• A pension plan with Zorg & Welzijn, providing security for your future.
• A dynamic, safe, and challenging working environment with ample opportunities to grow, innovate, and learn, all while making a meaningful impact on the health of millions.