Investor Support Officer

Oikocredit International; Amersfoort; Hybrid; EUR 27,000 - 33,000; Part time

Benefits offered by this job

Inclusive, international environment

Hybrid with 50% remote work

Training and development opportunities

Job summary

Oikocredit International is seeking a candidate for Investor Support (IS) to manage onboarding, KYC and client requests in a Dutch and English–speaking environment. The role blends administration with investor data handling and proactive support for marketing initiatives.

The position is a 0.9 FTE (36 hours/week) contract for seven months, offering a flexible hybrid work arrangement with 50% home office. A diverse, inclusive team and ongoing training are highlighted benefits.

Qualifications

• Bachelor Degree
• 1–2 years’ experience in an administrative or operational environment, preferably client facing
• Fluency in Dutch and English is mandatory
• Familiar with AML regulation is desirable
• Yellow belt certificate is desirable
• Sufficiently IT literate to make effective use of the applications and systems required
• Good interpersonal skills
• Excellent customer service orientation
• Conscientious personality, eye for detail

Responsibilities

• Processes onboarding requests in accordance to internal policies and procedures.
• Processes redemption requests or any other client request in accordance to internal policies and procedures.
• Performs KYC controls in accordance to internal policies and procedures.
• Performs the processes following customer service best practices, adhering to SLA’s.
• Ensures the investor data collected is complete and timely entered into the investor administration application system.
• Contributes to the process design and documentation, as well as flagging gaps in existing procedures.
• Processes timely investors account statements.
• Joins and supports marketing campaigns.
• Generates or identifies contact moments that will result on acquisition opportunities.

Skills

Dutch language

English language

IT literacy

Interpersonal skills

Customer service

Eye for detail

Conscientiousness

Education

Bachelor degree

Job description

About the job

The Investor Support (IS) team is responsible for Oikocredit’s Direct Members and investors investment lifecycle management. This includes servicing investors request, ensuring adherence with compliance guidelines and building and maintain standards for processes, investors and/ or members, as well as supporting the investor and member acquisition process.

The team is client facing, thus must represent Oikocredit’s mission and values at any time they engage with Direct Members and investors. The role works closely with the investor engagement team in the generation of leads and the acquisition funnel to raise capital.

Main responsibilities

• Processes onboarding requests in accordance to internal policies and procedures;


• Processes redemption requests or any other client request in accordance to internal policies and procedures;


• Performs KYC controls in accordance to internal policies and procedures;


• Performs the processes following customer service best practices, adhering to SLA’s;


• Ensures the investor data collected is complete and timely entered into the investor administration application system;


• Contributes to the process design and documentation, as well as flagging gaps in existing procedures;


• Processes timely investors account statements;


• Joins and supports marketing campaigns;


• Generates or identifies contact moments that will result on acquisition opportunities.

Qualifications

• Bachelor Degree


• 1-2 years’ experience in an administrative or operational environment, preferably client facing


• Fluency in Dutch and English is mandatory


• Familiar with AML regulation is desirable


• Yellow belt certificate is desirable


• Sufficiently IT literate to make effective use of the applications and systems required


• Good interpersonal skills


• Excellent customer service orientation


• Conscientious personality, eye for detail

Competencies

Accuracy, Hands-on, Can-do mentality, Problem analysis and assessment, Initiative, Client and service orientation, Cooperation, Verbal communication and presentation, Written communication.

Benefits

• You will be working in an inclusive, international and diverse environment.


• You will benefit from a flexible work environment with a good work-life balance where you can work from home 50% of the time.


• Access to training and learning opportunities.

Additional remarks

The role is offered for 0,9 fte (36 hours per week) for an inititial period of 7 months.

Oikocredit is an equal opportunity employer. We value diversity and are committed to creating an inclusive work environment that embraces individuals from various backgrounds.