International Service Development Specialist

Quooker; Slikkerveer; Hybrid; EUR 60,000 - 85,000; Full time

Benefits offered by this job

Hybrid work arrangement

Pension scheme: 75% company-paid

Training and education program

Well-being program and sports classes

Fresh fruit and healthy lunch

Job summary

Quooker seeks an International Service Development Specialist to combine product development with international service improvements. You will bring service insight to R&D and translate field needs into actionable product requirements, shaping future Quooker products while enhancing today’s service.

You will lead global service improvement projects and collaborate with R&D, Product Management and Quality to ensure serviceability, diagnostics and lifecycle considerations are embedded from concept

Qualifications

• A bachelor’s degree in a technical field is required.
• 3–5 years in technical service, product development or service engineering.
• Experience with New Product Introduction (NPI) is preferred.
• Fluent in English.

Responsibilities

• Bring the voice of Service into product development, ensuring serviceability is considered from the very beginning.
• Connect International Service and R&D, translating real-world service needs into requirements for new products, product changes and digital solutions.
• Drive international service improvements, leading projects that make our service organisation smarter, more efficient and ready for the future.
• Work closely with R&D, Product Management and Quality; contribute to design reviews, testing and product launches.
• Identify serviceability, diagnostics and lifecycle impacts when making product decisions; ensure international service organisations are prepared to support new products entering the market.
• Lead international service improvement projects, such as improving spare-parts visibility, supply, or digitalising installation instructions across markets.
• Combine service data with field feedback to drive improvements to products and the way we provide service internationally.

Skills

Service engineering

Product development

NPI experience

Cross-cultural collaboration

English communication

Education

Bachelor's degree in Engineering

Bachelor's degree in Technical Business Administration

Bachelor's degree in Product Development

Job description

What makes this role unique is the combination of product development and international service improvement. As International Service Development Specialist, you influence how future Quooker products are designed while also improving the way we provide service today.

You are the key link between International Service and R&D. You bring the experience of our international service organisations, service engineers and customers directly into the development of new Quooker products. You translate their needs into clear requirements and challenge designs from a service perspective. The result of your work is tangible: products that are easier to diagnose, maintain and repair.

Your role at Quooker

• bring the voice of Service into product development, ensuring that serviceability is considered from the very beginning.
• connect International Service and R&D, translating real-world service needs into requirements for new products, product changes and digital solutions.
• drive international service improvements, leading projects that make our service organisation smarter, more efficient and ready for the future.

You work closely with R&D, Product Management and Quality and contribute to design reviews, testing and product launches. You ask the right questions and help teams consider serviceability, diagnostics, standardisation and lifecycle impact when making product decisions. You also help ensure our international service organisations are ready to support new products when they enter the market.

Alongside your role in product development, you lead international service improvement projects. For example, you could work on improving spare-parts visibility and supply or digitalising installation instructions across our international markets. Future projects may focus on service tools, processes and digital solutions. You bring the right stakeholders together and take projects from idea to implementation.

By combining service data and feedback from the field with your understanding of product development, you identify recurring issues and turn these insights into improvements to both our products and the way we provide service internationally.

These are the employment benefits

• An open culture where you come first and we openly share appreciation and feedback, so you always know where you stand.
• A pension scheme where Quooker pays 75% of the contribution and you pay 25%. Together, we’re helping you build a secure financial future for your retirement.
• 27 days of annual leave, with the option to accrue 13 additional days off through a working time reduction (ATV) scheme.
• Hybrid working: four days at our office in Ridderkerk and one day from home. With flexible working hours, you can start between 7.00 a.m. and 9.00 a.m. and finish between 3.30 p.m. and 6.00 p.m.
• Quooker’s bicycle scheme supports you in purchasing a bicycle for commuting.
• A 15% discount on supplementary health insurance with Zilveren Kruis Achmea. You also receive €5 net per month if you have supplementary physiotherapy cover, regardless of your health insurer.
• Through the Quooker well‑being program, you can join sports classes several times a week directly after work. You also receive a monthly sports allowance of €25.
• An annual program of training and education for your personal and professional development. We are also happy to help you find training or education that aligns with your role and learning goals.
• Free fresh fruit every day and a healthy, affordable lunch in our company restaurant.
• A good employee discount, allowing you to experience the convenience of a Quooker at home.

About Quooker’s International Service team

You are part of our International Service organisation and report to the International Service Director. Within Service Innovation & Serviceability, you work closely with R&D, Product Management, Quality, Manufacturing, Supply Chain, IT and our international service organisations.

These are the job requirements

You understand both the technical side of a product and what it takes to service it in the field. You don’t need to be the engineer designing the product, but you are technically confident enough to challenge decisions, ask the right questions and translate service needs into clear requirements.

• You have a bachelor’s degree in Engineering, Technical Business Administration, Product Development or a comparable technical field.
• You have 3-5 years of experience in a technical service, product development or service engineering environment.
• You understand product development processes and preferably have experience with New Product Introduction (NPI).
• You are comfortable working with technical specialists and can influence stakeholders across different departments and countries.
• You can independently lead improvement projects from idea to implementation.
• You are analytical, practical and curious about connected products, diagnostics and digital service solutions.
• You communicate confidently in English.

Working at Quooker

At Quooker, we work every day on smart, sustainable solutions for the kitchen. We develop, design and build everything ourselves, all under one roof. Working at Quooker means having the freedom to grow, be yourself and make a real impact, with a strong focus on innovation, development and wellbeing.