International Logistics Manager - Quality Management

GEELY; Amsterdam; On-site; EUR 50,000 - 70,000; Full time

Job summary

GEELY is hiring a Regional Quality Manager to develop and implement warehouse inspection standards across the Netherlands, Benelux, Spain and Hungary. You will supervise daily warehouse operations, monitor transportation quality, and lead investigations into customer quality complaints to ensure cargo safety and customer satisfaction.

The role emphasizes data analysis, root cause investigations, and driving quality improvement projects, including standardized labeling and packaging practices.

Qualifications

• Strong communication and teamwork skills.
• Familiarity with quality management systems and relevant standards.
• Data analysis capabilities and experience with quality analysis tools.

Responsibilities

• Develop and implement regional warehouse inspection standards.
• Supervise daily warehouse operations and conduct random checks.
• Monitor transportation quality and delivery safety.
• Handle customer quality complaints with 48-hour investigations.
• Analyze quality data and perform root cause analysis.
• Organize quality training sessions and maintain records.

Skills

Communication & teamwork

Quality management systems

Data analysis

Education

Bachelor's degree or higher in Logistics/Quality Management

Job description

We are a company dedicated to providing high-quality logistics solutions, with a strong focus on customer satisfaction and continuous improvement. Our mission is to enhance supply chain efficiency through innovation and exceptional service, fostering an inclusive and diverse work environment.

About the Role

This position is responsible for developing and implementing regional warehouse quality inspection standards, supervising daily operations, managing transportation quality, and handling customer quality complaints to ensure cargo safety and customer satisfaction.

Responsibilities

• Develop and execute quality inspection standards (appearance, packaging, labeling, quantity) for warehouses in regions such as the Netherlands, Benelux, Spain, and Hungary.
• Supervise daily warehouse operations (put-away, picking, packing, shipping) and conduct random checks to prevent mix-ups, incorrect shipments, and missed inspections.
• Monitor transportation quality (GPS temperature/humidity tracking, in-transit exception alerts, proof of delivery photos) to ensure safe delivery of goods.
• Handle customer quality complaints (e.g., damage, shortage, document discrepancies) by initiating investigations within 48 hours and providing preliminary feedback.
• Analyze quality data (defect rate, complaint rate, rework rate) and use root cause analysis tools (e.g., Fishbone Diagram, 5Whys) to identify underlying issues.
• Drive quality improvement projects (e.g., error-proof packaging design in Spanish warehouses, label standardization in Hungarian warehouses), validate outcomes, and ensure sustainability.
• Organize quality-focused training sessions (e.g., FMEA application, customer complaint handling) to enhance frontline quality awareness.
• Maintain regional quality records (inspection logs, complaint registers, improvement reports) to meet customer and internal audit requirements.

Qualifications

• Bachelor's degree or higher in Logistics, Quality Management, or a related field.

Required Skills

• Strong communication and teamwork skills.
• Familiarity with quality management systems and relevant standards.
• Data analysis capabilities and experience with quality analysis tools.

Preferred Skills

• Previous experience in the automotive logistics industry is preferred.
• Proficiency in English or other foreign languages is an advantage.

Salary Range and Compensation

Salary will be negotiated based on experience and qualifications.

Equal Opportunity Statement

We are committed to creating a diverse and inclusive workplace and welcome applicants from all backgrounds. We believe diversity drives innovation and better decision-making.