International Customer Inquiries Manager

ofi; Amsterdam; On-site; EUR 70,000 - 90,000; Full time

Benefits offered by this job

Competitive salary

25 Vacation days per annum

Home/work travel allowance

Company pension scheme

Medical insurance

Company fitness

Collective insurances

Job summary

ofi, a global leader in cocoa, coffee, dairy, nuts, and spices, seeks an International Customer Inquiries Manager to coordinate responses, product and quality information, and documentation for Olam Cocoa. You will support Sales, PLM and Quality Assurance across international markets.

Responsibilities include handling questionnaires, improving replies, and developing a tracking system to capture evolving customer needs while staying ahead of regulatory changes.

Qualifications

• Master's degree in Food Technology or equivalent.
• At least 5 years' experience in the food or pharma industry or related QA.
• Ability to work creatively with spreadsheets and databases.
• Identify opportunities and develop innovative solutions.
• Can run projects independently while being a team player.
• Excellent English; French or German is a plus.

Responsibilities

• Handle customer questionnaires and documentation for cocoa products.
• Improve responses to questionnaires, requests and audits.
• Create recording and cataloging structures to track customer needs.
• Anticipate customer needs based on trends in chocolate and cocoa.
• Participate in seminars to support the company position.
• Stay updated on regulations impacting handling of questionnaires.
• Contribute to account development strategies.

Skills

English proficiency

Creative with software tools

Project management

Team player

Education

Master's degree in Food Technology

Tools

Excel

Databases

Job description

ofi is a global leader at the forefront of food & beverage consumer trends. Through its complementary portfolio of cocoa, coffee, dairy, nuts and spices ofi delivers sustainable, natural, and plant-based ingredients & solutions to its global and diversified customer base. ofi has 20,000+ employees, is in 51 countries and supplies food and raw materials to over 8,000 customers.

One in five chocolate bars produced anywhere in the world use our cocoa beans and products. We supply enough coffee beans to brew over 90 billion cups of coffee and our nuts, spices and dairy products are used in millions of products around the world. But we don’t just source or grow the raw materials for these products: our team of chefs and food scientists are working closely with our customers, sharing our fresh ideas to inspire new concepts. Making it real at every step, from plant to palate.

We’re also driven by our Purpose – ‘Be the change for good food and a healthy future’. By working with ofi, you’ll be helping to create real impact on the ground. Sustainability is built into our business model - from our offices to our farming operations and supply chains, we’re acting across issues as diverse as farmer poverty, deforestation and greenhouse gas emissions.

The Role

In support of the Sales, PLM and Quality Assurance functions within Olam International, we are seeking for an International Customer Inquiries Manager. This manager will act as one of the focal points for Olam Cocoa International with regard to tracking and resolution of customer questionnaires, requests regarding special product requirements and providing product- and quality information and documentation to customers of Olam Cocoa.

Responsibilities

• Handling customer questionnaires and requests, completing product and quality related documents for Olam Cocoa semi-finished products (cocoa powder, - liquor and butter).
• Address and exceed if possible customer expectations with regard to our replies to questionnaires, requests and audits.
• Create a recording, monitoring and cataloging structure via which the business benefits in terms of addressing and tracking such customer needs throughout our international markets.
• Based upon emerging trends, anticipate customer needs of chocolate and cocoa customers.
• Participate in seminars/symposia to support Olam’s position in the food industry.
• Keep up to date with trends in manufacturing methods, ingredients and local + international regulations with potential to impact our handling of customer questionnaires.
• Play an active role in developing and improving our account development strategies.

The Candidate

• Has a master’s degree or equivalent knowledge of food technology
• Has at least 5 years’ experience in the food or pharma industry, or other relevant field such as quality assurance.
• Is able to work creatively with software tools such as spread sheets and data bases to create customized information management tools.
• Is able to identify opportunities and develop innovative solutions.
• Can run projects independently, but is at the same time a team player.
• Has excellent command of English language, French or German would be an advantage.

What We Offer

At ofi you will get a position in one of the fastest growing and most sustainable companies in the food and agri-industry. You will have a high responsibility and will start in a very entrepreneurial, open and informal organization with regular social events.

ofi offers the following company benefits:

• Competitive salary;
• 25 Vacation days per annum;
• Home/work travel allowance;
• Company pension scheme;
• Collective medical insurance with company contribution;
• Company fitness;
• Collective insurances.

ofi is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, nationality, disability, protected veteran status, sexual orientation, gender identity, gender expression, genetic information, or any other characteristic protected by law.