Intern IT

ICL Group; Amsterdam; On-site; EUR 5,600 - 6,700; Full time

Benefits offered by this job

Internship allowance

Minimum six months internship

Job summary

ICL invites an IT Student to join our Local Onsite IT Service Desk in Amsterdam for a full-time internship. You will support Netherlands-wide employees by resolving tickets, gaining hands-on experience with hardware, software, and end-user services in a corporate IT environment.

You will learn ITSM processes, work with experienced professionals, and contribute to high customer satisfaction while developing troubleshooting and communication skills.

Qualifications

• Currently enrolled in a Dutch educational institution and pursuing IT studies.
• MBO Level 4 or Bachelor student in IT fields as listed.

Responsibilities

• Provide first-line IT support via phone, email, and ticketing systems.
• Troubleshoot and resolve basic hardware, software, network, and application issues.
• Install, configure, and support standard business applications and devices.
• Assist users with password resets, account requests and IT inquiries.
• Document incidents and resolutions in the ticketing system.
• Escalate complex issues to Tier 2 support when needed.
• Support desktop and laptop deployment and maintenance.
• Monitor tickets to ensure SLA adherence.
• Collaborate with Access, Problem, and Change Management teams.
• Contribute to customer satisfaction and service quality.

Skills

Windows OS

Microsoft Applications

Software Troubleshooting

Hardware & Peripherals

ITIL knowledge

End-user support

English communication

Ticketing systems

Education

MBO Level 4

Bachelor student in IT Systems & Devices / IT Support / Infrastructure

Tools

Ticketing systems

Job description

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ICL is looking for a motivated and technology-oriented MBO Level 4 IT student to join our Local Onsite IT Service Desk team in Amsterdam.

As an IT Service Desk Intern, you will support ICL employees across the Netherlands by resolving IT support tickets and providing first-line technical assistance. You will gain practical experience in a corporate IT environment, working with hardware, software, applications, and end-user support while learning from experienced IT professionals.

This internship offers an excellent opportunity to develop your technical troubleshooting skills, customer service mindset, and understanding of IT service management processes.

What You Will Do

• Provide first-line IT support to ICL employees via phone, email, and ticketing systems.
• Troubleshoot and resolve basic hardware, software, network, and application-related issues.
• Install, configure, and support standard business applications and workplace devices.
• Assist users with password resets, account-related requests, and general IT inquiries.
• Document incidents, service requests, and resolutions accurately in the ticketing system.
• Escalate complex issues to Tier 2 support teams when required.
• Support desktop and laptop deployment, configuration, and maintenance activities.
• Monitor and follow up on tickets to ensure they are resolved within agreed service levels.
• Work with Access Management, Problem Management, and Change Management teams when necessary.
• Contribute to maintaining a high level of customer satisfaction and IT service quality.

What We Are Looking For

• Education
• MBO Level 4, or Bachelor student in IT Systems & Devices, IT Support, Infrastructure, or a related IT field.
• Currently enrolled at a Dutch educational institution.

Skills & Experience

• Basic knowledge of Windows operating systems and Microsoft applications.
• Familiarity with installing, configuring, and troubleshooting software applications.
• Basic understanding of computer hardware, peripherals, and workplace technologies.
• Interest in IT support, service management, and end-user assistance.
• Knowledge of ITIL or IT Service Management principles is considered an advantage.
• Previous experience through school projects, part-time work, or personal IT projects is a plus.

Personal Attributes

• Strong problem-solving and analytical skills.
• Good communication and interpersonal skills.
• Customer-focused with a positive and professional attitude.
• Patient and eager to help others.
• Ability to work independently as well as within a team.
• Strong willingness to learn and develop technical skills.
• Fluent English communication skills, spoken and written.

What We Offer

• A challenging and hands-on IT internship within a global organization.
• Real-world experience supporting employees in a professional corporate environment.
• Exposure to IT Service Management processes and tools.
• Guidance and coaching from experienced IT professionals.
• Opportunities to develop technical, customer service, and troubleshooting skills.
• A collaborative, diverse, and inclusive workplace.
• Full-time internship placement for a minimum of six months.
• Internship allowance in accordance with company policy.

Interested?

Are you ready to kick-start your IT career and gain valuable experience in IT support and service delivery? We would love to hear from you.