Insurance operations specialist

Fidamy; Amsterdam; Hybrid; EUR 60,000 - 90,000; Full time

Benefits offered by this job

World-class team

High-impact role

Innovation

Competitive package with bonus and RSU

Job summary

Fidamy, an Amsterdam-based insurtech, is seeking an Insurance Operations Specialist to own the daily insurance operations, including claims handling, policy servicing, and partner coordination. You'll report to the Head of Insurance and help ensure timely, compliant delivery of embedded insurance products.

You will lead Dutch, German and English customer support, collaborate with carriers, brokers and internal teams, and drive improvements across operations, underwriting, and product to deliver

Qualifications

• 3+ years' experience in the insurance sector, ideally with a Dutch broker, insurer, or MGA.
• Practical experience with claims, customer support, and risk carrier management.
• Passion for digital innovation and a strong drive to reimagine insurance.

Responsibilities

• Manage, execute, and enhance claims handling processes and service.
• Lead customer support operations and customer-facing communications (Dutch, German and English).
• Coordinate risk management programs and reporting for carriers, ensuring compliance.
• Be the insurance expert in product development - ensuring propositions are executable, compliant, and scalable.
• Build and maintain relationships with carriers, brokers, and third parties, including onboarding and business reviews.
• Support underwriting and product servicing, review policies/terms/documents, and keep abreast of market developments.
• Continuously improve quality, compliance, product, and distribution strategies.
• Collaborate cross-functionally with insurance, actuarial, tech, and business teams.
• Help develop operational playbooks and workflows for new embedded insurance products.

Skills

Claims handling

Customer support

Risk management

Cross-functional collaboration

Communication

Tools

CRM systems

Job description

Job Description

About Fidamy

At Fidamy, we believe insurance should be simple, transparent, and relevant. We help businesses offer genuine peace of mind to their customers when it matters most. By uniting deep insurance expertise with an API-first infrastructure, we seamlessly embed innovative coverage directly into our partners' products and services.

We work with retailers, e-commerce platforms, and service providers to create, launch, and manage high-conversion, tailored insurance solutions customers love - and that drive meaningful value.

Our mission is to make insurance truly a part of the digital economy, bringing together industry know-how, data, and leading technology. As an independent InsurTech with our own MGA license from the AFM, and the backing of NN Group, we are set for long-term growth and impact.

What You’ll Do

As Insurance Operations Specialist, you'll be at the core of our daily insurance operations. Reporting directly to the Head of Insurance as their right hand, you'll take responsibility for claims handling, policy servicing, daily operations, and customer support. Outstanding customer service is fundamental to Fidamy, and you'll help set the standard for delighting both our partners and their customers.

You'll take ownership of daily execution for our insurance products, work closely with partners and carriers for smooth delivery, support new product development, and help continuously improve our offerings to stay customer-centric and efficient.

Your core responsibilities:

• Manage, execute, and enhance claims handling processes and service

• Lead customer support operations and customer-facing communications (Dutch, German and English)

• Coordinate risk management programs and reporting for our carriers, ensuring compliance

• Be the insurance expert in product development - ensuring propositions are executable, compliant, and scalable

• Build and maintain relationships with carriers, brokers, and third parties, including onboarding and business reviews

• Support underwriting and product servicing, review policies/terms/documents, and keep abreast of market developments

• Continuously improve quality, compliance, product, and distribution strategies

• Collaborate cross-functionally with insurance, actuarial, tech, and business teams

• Help develop operational playbooks and workflows for new embedded insurance products

About You

Must-haves:

• 3+ years' experience in the insurance sector, ideally with a Dutch broker, insurer, or MGA

• Practical experience with claims, customer support, and risk carrier management

• Passion for digital innovation and a strong drive to reimagine insurance

• Proactive, hands-on, and comfortable building from the ground up

• Strong communicator who works well with internal and external stakeholders and end customers

• Pragmatic, resilient, and thrives in fast-paced, entrepreneurial teams

• Fluent in Dutch and English (German is a plus)

• Based in or willing to relocate to Amsterdam

Nice-to-haves:

• Experience growing a direct writing business

• Familiarity with policy wording, underwriting, or carrier relations

• Affinity for tech and data-driven work

• Experience launching or running embedded/digital insurance products

• Prior experience in startups, scale-ups, or high-growth environments

What We Offer

• World-class team: Work with top experts in their fields

• High-impact role: Shape Fidamy's operational backbone and grow into larger responsibilities

• Innovation: Help launch cutting-edge embedded insurance products

• Competitive package: Performance-based bonus and stock options

• Modern Amsterdam office with flexible, hybrid work options

• Regular team events and social activities