Installation Operation Manager

JD.COM; Gouda; Vor Ort; EUR 60.000 - 75.000; Vollzeit

Zusammenfassung

A logistics leader is seeking an experienced Installation Operations Manager in Gouda, Netherlands. This role involves managing site-level operations, ensuring customer satisfaction, and optimizing installation services. The ideal candidate will have a background in logistics and strong leadership skills, along with 3+ years of experience. Proficiency in Mandarin is a plus. Competitive salary and full-time employment offered.

Qualifikationen

• Minimum 3 years of experience in installation service management or logistics.
• Proven ability to track and manage service KPIs in a high-volume environment.
• Mandarin language proficiency is a strong advantage.

Aufgaben

• Oversee daily operations at the installation site, ensuring operational efficiency.
• Monitor and analyze key performance indicators related to installation.
• Resolve post-delivery customer service concerns related to installation.

Kenntnisse

Operational efficiency

Customer satisfaction

Problem-solving

Interpersonal skills

Communication

Ausbildung

Bachelor’s degree in operations management, logistics, supply chain, or a related field

Jobbeschreibung

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About JD Logistics

JD Logistics is a leader in intelligent supply chain and logistics services, committed to delivering exceptional customer experiences through innovation, efficiency, and end-to-end service excellence. As part of JD.com, we are redefining the standards of last-mile delivery and post-sale services across China and globally.

Position Overview

We are seeking an experienced and results-driven Installation Operations Manager to lead and optimize site-level operations for our appliance and large-item installation services. The ideal candidate will be skilled in managing on-site teams, tracking installation KPIs, and ensuring a seamless customer experience from order to completion. A background in home appliance logistics or e-commerce installation services is highly preferred.

Key Responsibilities

• Site Management: Oversee daily operations at the installation site, ensuring proper workforce planning, operational efficiency, and adherence to safety standards.
• Monitor and analyze key performance indicators related to installation quality, timeliness, customer satisfaction, and technician performance. Drive process improvements based on data insights.
• Customer Issue Resolution: Take ownership of post-delivery customer service concerns related to installation. Work cross-functionally with customer service and technical teams to ensure fast and satisfactory resolutions.
• Vendor and Technician Coordination: Manage relationships with third-party installers and service providers. Ensure compliance with service standards and continuous training where needed.
• Process Optimization: Implement standardized workflows to reduce errors, increase first-time completion rates, and improve operational efficiency.
• Reporting and Documentation: Prepare operational reports and maintain accurate records of installation performance, incidents, and corrective actions.

Qualifications

• Bachelor’s degree in operations management, logistics, supply chain, or a related field.
• Minimum 3 years of experience in installation service management, site operations, or logistics.
• Proven ability to track and manage service KPIs in a high-volume environment.
• Strong problem-solving skills with a customer-first mindset.
• Excellent interpersonal, organizational, and communication skills.
• Mandarin language proficiency is a strong advantage for team coordination and vendor communication.

Preferred Experience

• Background in the home appliance or furniture e-commerce sector.
• Familiarity with installation standards, safety regulations, and quality control procedures.
• Experience working with field service or technician dispatching systems

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Management

Industries

• Transportation, Logistics, Supply Chain and Storage

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