Inside Sales Engineer

Working at Xylem; Dordrecht; Hybrid; EUR 50,000 - 70,000; Full time

Benefits offered by this job

Premium-free pension

25 vacation days + 7 additional leave

Hybrid working options

Annual incentive bonus

Job summary

Xylem in Dordrecht is seeking an Inside Sales Engineer to advise customers and prepare technically correct, commercially attractive quotations for repairs, restwork, and spare parts. You will coordinate with the Service Department, Field Service, and Account Managers, documenting all interactions in the CRM system.

This role blends technical insight with commercial drive in a hybrid work environment. Fluency in Dutch and English is required, with a bachelor’s degree preferred.

Qualifications

• Fluent in Dutch and English; strong communication and customer-facing skills.
• Bachelor’s degree or equivalent in technical or commercial field.

Responsibilities

• Prepare restwork quotations after service inspections.
• Create repair/overhaul proposals and quotations for spare parts.
• Coordinate with Service, Field Service and Account Managers.
• Document all customer interactions in the CRM system.

Skills

Dutch language

English language

Communication skills

Customer orientation

Results-driven

BOM accuracy

Education

Bachelor's degree (technical or commercial)

Tools

CRM system

Bill of Materials

Job description

## Inside Sales EngineerApply: Hybrid: Dordrecht: Full time: Posted Yesterday: R46331Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.**Inside Sales Engineer (Full-time – Dordrecht)****(Repair Work & Spare Parts)**Xylem continues to grow – including within our Inside Sales department! For our service and spare parts activities, we are looking for an Inside Sales Engineer who can expertly advise customers and provide accurate, timely quotations for repairs, restwork, and spare parts. At Xylem, we offer you the opportunity to develop yourself in the world of water technology.**What will you do?**A customer contacts us with the question: “Can you prepare an offer for the required parts and repair of my installation?” You immediately recognize a need for spare parts, repair proposals or restwork.You analyze inspection reports from our Field Service Engineers, the technical condition of the product, or customer-provided information. Based on that, you create a complete, technically correct, and commercially attractive proposal. This may include part lists, wear components, repair hours, alternative components, and delivery times.**You prepare:**- Restwork quotations following service inspections- Repair and overhaul proposals- Quotations for spare partsWhile preparing your proposals, you coordinate closely with the Service Department, Field Service, and Account Managers. You also document all customer interactions accurately in the CRM system.In short: you combine technical insight with commercial drive to support customers quickly and professionally when their Xylem installation requires maintenance or parts.**Inside Sales Team**Our Dordrecht location has around 150 employees. The Inside Sales team consists of 15+ colleagues who jointly support the technical sales and service process. You work closely with our service department and are in daily contact with customers regarding repairs, spare parts, and restwork.We also make time for team spirit. If you secure your first restwork order or spare parts deal, we celebrate it together — with cake, of course!**What we offer**- An independent role within an enthusiastic, knowledgeable sales and service team- Opportunities for technical training, product courses, and growth within service or sales- An informal and supportive work culture with focus on corporate responsibility- Excellent employment conditions, including: \\* premium-free pension \\* 7 additional leave days on top of 25 vacation days \\* time-for-time arrangement and hybrid working options \\* annual incentive bonus**What you bring**- Preferably a completed bachelor’s degree (technical or commercial)- Experience in a technical service environment or strong motivation to learn quickly- Accuracy in working with bill of materials, part lists, and technical reports- Good command of Dutch and English- Strong communication skills, customer orientation, and a results-driven mindset- Affinity with technology and a proactive, solution-oriented approach**About Xylem**The world is changing rapidly. We face more frequent challenges with flooding or water scarcity. At Xylem, we work every day on innovative water technologies that contribute to clean water, dry feet, and reliable installations. We do this together with 150 colleagues in the Netherlands and thousands worldwide.**Interested?**Apply with your CV and motivation letter via the 'Apply' button.