Inside Sales Engineer

Xylem; Dordrecht; Hybrid; EUR 45,000 - 65,000; Full time

Benefits offered by this job

premium-free pension

7 additional leave days on top of 25

time-for-time arrangement and hybrid

annual incentive bonus

Job summary

The Inside Sales Engineer at Xylem in Dordrecht focuses on advising customers and delivering accurate quotations for repairs, restwork and spare parts. You will analyze inspection data and customer information to prepare complete, technically sound and commercially attractive proposals.

Working with the Service Department, Field Service and Account Managers, you’ll ensure timely responses, documentation in the CRM, and ongoing support for our customers’ water technology installations.

Qualifications

• Preferably a completed bachelor’s degree (technical or commercial).
• Experience in a technical service environment or strong motivation to learn quickly.
• Accuracy in working with bill of materials, part lists, and technical reports.
• Good command of Dutch and English.
• Strong communication skills, customer orientation, and a results-driven mindset.
• Affinity with technology and a proactive, solution-oriented approach.

Responsibilities

• Prepare restwork quotations following service inspections.
• Create repair and overhaul proposals and quotations for spare parts.
• Coordinate with Service Department, Field Service, and Account Managers.
• Document all customer interactions accurately in the CRM system.
• Provide technically correct and commercially attractive proposals.

Skills

Strong communication skills

Customer orientation

Results-driven mindset

Dutch language

English language

Accuracy

Proactive problem solving

Education

Bachelor’s degree (technical or commercial)

Job description

Inside Sales Engineer (Full-time – Dordrecht)

(Repair Work & Spare Parts)

Xylem continues to grow – including within our Inside Sales department! For our service and spare parts activities, we are looking for an Inside Sales Engineer who can expertly advise customers and provide accurate, timely quotations for repairs, restwork, and spare parts. At Xylem, we offer you the opportunity to develop yourself in the world of water technology.

What will you do?

A customer contacts us with the question: “Can you prepare an offer for the required parts and repair of my installation?” You immediately recognize a need for spare parts, repair proposals or restwork.

You analyze inspection reports from our Field Service Engineers, the technical condition of the product, or customer-provided information. Based on that, you create a complete, technically correct, and commercially attractive proposal. This may include part lists, wear components, repair hours, alternative components, and delivery times.

You prepare:

• Restwork quotations following service inspections
• Repair and overhaul proposals
• Quotations for spare parts
• * premium-free pension
• * 7 additional leave days on top of 25 vacation days
• * time-for-time arrangement and hybrid working options
• * annual incentive bonus

While preparing your proposals, you coordinate closely with the Service Department, Field Service, and Account Managers. You also document all customer interactions accurately in the CRM system.

In short: you combine technical insight with commercial drive to support customers quickly and professionally when their Xylem installation requires maintenance or parts.

Inside Sales Team

Our Dordrecht location has around 150 employees. The Inside Sales team consists of 15+ colleagues who jointly support the technical sales and service process. You work closely with our service department and are in daily contact with customers regarding repairs, spare parts, and restwork.

We also make time for team spirit. If you secure your first restwork order or spare parts deal, we celebrate it together — with cake, of course!

What we offer

• An independent role within an enthusiastic, knowledgeable sales and service team
• Opportunities for technical training, product courses, and growth within service or sales
• An informal and supportive work culture with focus on corporate responsibility
• Excellent employment conditions, including:
• * premium-free pension
• * 7 additional leave days on top of 25 vacation days
• * time-for-time arrangement and hybrid working options
• * annual incentive bonus

What you bring

• Preferably a completed bachelor’s degree (technical or commercial)
• Experience in a technical service environment or strong motivation to learn quickly
• Accuracy in working with bill of materials, part lists, and technical reports
• Good command of Dutch and English
• Strong communication skills, customer orientation, and a results-driven mindset
• Affinity with technology and a proactive, solution-oriented approach

About Xylem

The world is changing rapidly. We face more frequent challenges with flooding or water scarcity. At Xylem, we work every day on innovative water technologies that contribute to clean water, dry feet, and reliable installations. We do this together with 150 colleagues in the Netherlands and thousands worldwide.