Sales Operations Coordinator (Maternity Cover)

Paula's Choice Skincare; Amersfoort; On-site; EUR 36,000 - 48,000; Full time

Job summary

A global skincare leader in Amersfoort is seeking a B2B Inside Sales & Operations Coordinator for maternity cover. The role focuses on being the central contact point for B2B partners and logistics providers. Responsibilities include order processing, complaint resolution, and optimizing logistics processes. Ideal candidates will have strong Excel skills and strong problem-solving abilities. Join an inspiring team committed to diversity and innovation.

Qualifications

• MBO+/HBO (Secondary Vocational Education+ or Higher Professional Education) working and thinking level.
• Sufficient knowledge of Excel (V-look-up, pivot table, etc.).
• Excellent oral and written skills in English.
• Fluent English (spoken and written) required for cross‑border comms.
• Independent, proactive and able to manage multiple tasks.

Responsibilities

• Receive, analyze and process orders from B2B customers.
• Assist B2B partners with queries and chase up issues.
• Process complaints and resolve in contact with finance.
• Ensure smooth logistics processes with warehouse.
• Support with PR order operations.
• Optimize work for efficiency.

Skills

Excel (V-look-up, pivot table)

Problem-solving

Multitasking

Proactive and flexible

Education

MBO+/HBO working and thinking level

Tools

Netsuite (Oracle)

Netsuite ERP

Job description

Paula’s Choice, a global skincare leader that empowers individuals to define beauty on their own terms through science‑backed products. We are an ambitious fast‑growing brand with an inspiring mission: we uncover the truth about skincare and deliver smart, safe products based on scientific research, without gimmicks and misleading claims. Part of Unilever Prestige Brands since 2021, our mission comes to life through four core values that guide our actions, decisions, and impact

• Build Trust: We set the standard for skincare, transparency, and shared knowledge.
• Be Bold: We lead through innovation and by challenging the status quo.
• Act with Kindness: We operate with respect and care—for our customers, colleagues, and the planet.
• Create Community: We believe in the power of connection—whether educating customers, supporting each other, or giving back, we grow stronger together.

Our Global Headquarters remains at the heart of the brand, where it was founded by Paula Begoun in 1995, Seattle. Our European headquarters are in the Netherlands and local offices in selected European countries like London, Berlin and Paris. We market our skincare via different business models: direct‑to‑consumer via our own websites, marketplaces and selected retail partners, including Sephora, Galeries Lafayette, Space NK, Douglas and many more.

We’re a rapidly growing entrepreneurial team that thrives on change, prioritising a culture of feedback and inclusivity. Our culture encourages continuous learning and is fuelled by connection, curiosity, and cross‑functional collaboration.

Paula’s Choice is committed to diversity! Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it’s the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for empowering people to achieve their own definition of beautiful, Paula’s Choice could be a wonderful fit for you.

Does this sound inspiring? That’s great! Because we’d love to get to know you. We are looking for a

B2B Inside Sales & Operations Coordinator (Maternity Cover)

Full Time | Amersfoort

Role overview

As B2B Inside Sales & Operations Coordinator you are the central point of contact between our Business 2 Business partners, the internal organization and our logistics service providers. Initiating many actions at the same time and making sure everything runs smoothly is what energizes you. You like using Excel, lists and numbers. You are the one who provides service with a smile!

Key Responsibilities:

• You will receive, analyze and process orders from our B2B customers.
• You help our B2B partners with all their questions and chase up any issues with orders.
• You process complaints and take the necessary actions to resolve, in close contact with our finance department.
• You ensure the smooth running of the logistics processes between the head office, B2B partners and our external warehouses.
• You support with PR order operations.
• You support with printed material orders.
• You optimize your own work: you are always looking for ways to make things smarter & more efficient.

What will you bring:

• MBO+/HBO (Secondary Vocational Education+ or Higher Professional Education) working and thinking level.
• Sufficient knowledge of Excel (V‑look‑up, pivot table, etc.).
• Experience with ERP systems is a plus, we work with Netsuite (Oracle).
• Excellent oral and written skills in English.
• Problem‑solving skills.
• Hands‑on, multi‑tasker, proactive, flexible and independent.