Information Technology Support Specialist

Bunzl Continental Europe; Amsterdam; On-site; EUR 30,000 - 60,000; Full time

Benefits offered by this job

Good work/life balance

Job summary

An established industry player is seeking a proactive IT 1st Line Support Specialist to join their Amsterdam team. In this entry-level role, you will deliver first-line technical support, manage IT asset procurement, and ensure compliance with security policies. Your strong problem-solving skills and excellent communication abilities will be key as you engage with users and coordinate with external vendors. This is a fantastic opportunity to grow your career in a supportive environment that values continuous improvement and work-life balance. If you are ready to make an impact in the IT field, this role is for you!

Qualifications

• 2+ years of experience in IT support or helpdesk role required.
• Bachelor's degree in IT or related field preferred.

Responsibilities

• Provide first-line technical support and troubleshoot IT issues.
• Coordinate with external IT vendors and manage asset procurement.

Skills

Troubleshooting

Problem-solving

Communication

Process Improvement

IT Security Best Practices

Education

Bachelor's degree in Information Technology

Equivalent work experience

Tools

Microsoft 365

Active Directory

IT Asset Management Tools

Citrix Receiver

Job description

Bunzl is a market leading distribution company in the areas of healthcare, safety, cleaning, retail, grocery and food service. We operate in a decentralized structure to adapt ourselves fully to local market needs and to safeguard local entrepreneurship.

Our purpose is to deliver essential business solutions around the world and create long-term sustainable value for the benefit of all our stakeholders through our core values: humility, responsiveness, reliability and transparency.

In Continental Europe we are present in 17 countries, operating in more than 64 companies.

Job Information

Department: IT

Reporting to: Head of IT Infrastructure & Operations

Job Location: Amsterdam, Netherlands

Job Mission

We are seeking a proactive and service-oriented IT 1st Line Support Specialist to provide first-line technical support and oversee IT asset management in our Amsterdam office. This role will be responsible for troubleshooting IT issues, coordinating with external vendors, ensuring compliance with IT security policies, and supporting key business applications. The ideal candidate will have strong problem-solving skills, excellent communication abilities, and a keen eye for process improvement.

Duties & Responsibilities

First-Line IT Support & Troubleshooting

1. Provide timely assistance for IT-related issues, including applications, services, and hardware.
2. Diagnose and resolve problems with the local area network (LAN) and other office IT infrastructure.
3. Engage proactively with users to identify and address potential device optimization needs.

Coordination of External IT Suppliers

1. Serve as the main point of contact for external IT vendors to ensure efficient service delivery.
2. Monitor vendor performance and coordinate support for hardware repairs, software updates, and IT services.

IT Procurement & Asset Management

1. Manage the procurement of IT hardware and software, ensuring all approvals are in place.
2. Maintain accurate IT asset records, track inventory, and oversee the proper disposal of outdated equipment.
3. Prepare and configure devices for new hires and operational needs, ensuring readiness and compatibility.

User Account & Access Management

1. Handle the creation, modification, and deactivation of user accounts, mailboxes, and security tokens.
2. Perform user management tasks such as password resets, session logoffs, and role assignments.
3. Ensure timely account deactivation and recovery of IT assets when employees leave.

IT Security & Compliance

1. Implement and enforce IT security policies, ensuring compliance with data protection regulations.
2. Ensure all devices are equipped with up-to-date security software (e.g., Umbrella, EDR) and patches.
3. Conduct periodic reviews of cybersecurity measures to identify and mitigate risks.

Technical Support & Infrastructure Maintenance

1. Provide hands-on support for office IT equipment, including desktops, laptops, printers, scanners, network equipment and video conferencing systems.
2. Maintain and troubleshoot local IT hardware and software while ensuring alignment with corporate IT standards.
3. Manage and maintain the local area network (LAN) infrastructure and connected devices.

Business Applications & Interface Support

1. Provide technical support for business applications such as Microsoft 365, Citrix Receiver and Oracle HFM.
2. Assist with IT-related tasks that arise to ensure smooth office operations.

Reporting & IT Communication

1. Generate and maintain IT reports for audits, procurement tracking, and management reviews.
2. Communicate IT-related updates and announcements to all users.
3. Serve as the main contact for internal IT-related queries and guidance.

Additional Responsibilities

1. Suggest improvements to IT processes and infrastructure to enhance efficiency.
2. Ensure alignment with global IT policies and initiatives.
3. Represent IT during internal and external audits.
4. Conduct IT onboarding for new hires, providing guidance on system access and tools.
5. Support IT projects, including upgrades, migrations, and new technology rollouts.
6. Participate and represent Local IT Amsterdam HQ in the European Local IT and CyberSecurity communities.

Required Experience/Skills

Education & Experience:

1. Bachelor’s degree in information technology, Computer Science, or a related field (or equivalent work experience).
2. 2+ years of experience in an IT support or helpdesk role, preferably in an international or corporate environment.
3. Experience managing IT procurement and vendor coordination is a plus.
4. ITIL-4 certification is a plus.

Technical Skills:

1. Strong troubleshooting skills for Windows and macOS operating systems.
2. Knowledge of networking fundamentals (LAN, Wi-Fi, VPN, firewalls).
3. Experience with Microsoft 365, Exchange Online, Active Directory, and IT asset management tools.
4. Familiarity with IT security best practices and compliance standards.

Soft Skills:

1. Excellent problem-solving skills and ability to work independently.
2. Strong interpersonal and communication skills with the ability to interact with users of all technical levels.
3. A proactive mindset with a focus on continuous improvement.

Language Requirements:

1. Fluent in English (written and spoken) – required.
2. Dutch is a plus but not mandatory.

What Do We Offer?

1. Good work/life balance.

Application Procedure

After you apply to this position, your profile will be reviewed internally and if we see a possible match, one of our recruiters will call you to get acquainted by telephone and ask additional questions. We will then discuss your application with the manager of the area and an invitation will follow for a first interview. Sometimes one of the other area colleagues or director also joins us. In this interview we will discuss your position and fire all our questions at you. Of course you will also receive plenty of questions.

Seniority level

Entry level

Employment type

Full-time

Job function

Information Technology

Industries

Wholesale