In-Store Technical Specialist: Repairs, Support & Education

Apple, Inc.; Den Haag; On-site; EUR 35,000 - 45,000; Full time

Job summary

Apple Retail is where the best of Apple comes together. We bring our expertise to help people do what they love, delivering an only-at-Apple experience.

At Apple, we believe inclusion is a shared responsibility and we work together to foster a culture where everyone belongs and is inspired to do their best work. As a Technical Specialist, you offer technical support and skilled troubleshooting for all customers while also generating excitement for Apple’s products and services.

Qualifications

• Demonstrate technical expertise on Apple products and services.
• Follow troubleshooting steps to identify root causes in a service environment.
• Proficient in the local language, written and spoken.
• Availability to work nights, weekends, and holidays according to store needs.

Responsibilities

• Develop knowledge and stay up to date on Apple products and Genius Bar repair processes.
• Support customers with care and empathy, using Apple tools and resources.
• Troubleshoot, diagnose, and resolve service concerns for Apple hardware and software.
• Identify recurring repair problems and provide feedback to Apple.
• Educate customers on product services and buying options.
• Perform other tasks including supporting customer-facing activities on or off the sales floor.
• Contribute to an inclusive environment and uphold Apple values.

Skills

Technical product expertise

Troubleshooting

Customer service

Interpersonal skills

Teamwork

Job description

Apple Retail is where the best of Apple comes together. We bring our expertise to help people do what they love, delivering an only-at-Apple experience.

At Apple, we believe inclusion is a shared responsibility and we work together to foster a culture where everyone belongs and is inspired to do their best work. As a Technical Specialist, you offer technical support and skilled troubleshooting for all customers while also generating excitement for Apple’s products and services.