Today at Apple Presenter & Customer Experience Lead

Apple; Haarlem; On-site; EUR 30,000 - 42,000; Full time

Job summary

Apple Retail is seeking a personable facilitator to lead Today at Apple sessions in-store, helping customers explore the Apple ecosystem and get the most from their devices. You will design and deliver engaging demonstrations, spark curiosity, and adapt your approach to accommodate different learning styles and audience sizes while maintaining a friendly, professional environment.

Collaborating with fellow team members, you will guide customers from introduction to setup, offer clear

Qualifications

• Available to work schedule including nights, weekends, and holidays.
• Experience in retail or sales or related work.
• Proficient in the local language, both written and spoken.

Responsibilities

• Deliver engaging Today at Apple sessions to encourage customer participation.
• Generate excitement, engagement, and enthusiasm among customers for Apple products and services through Today at Apple programming and events.
• Create interactive customer experiences that help others get the most from the Apple ecosystem.
• Drive ownership by recommending solutions that meet customer needs.
• Support customers in setting up their devices.
• Demonstrate familiarity with internal support resources available to customers who want to expand their technical knowledge.
• Perform other tasks as needed, including but not limited to supporting customer-facing activities on or off the sales floor.
• Contribute to an inclusive environment by respecting each other’s differences and having the curiosity to learn.
• Demonstrate Apple’s values of inclusion and diversity in daily activities.

Skills

Retail sales

Public speaking

Facilitation

Team collaboration

Multi-tasking

Adaptability

Job description

Apple Retail is seeking a personable facilitator to lead Today at Apple sessions in-store, helping customers explore the Apple ecosystem and get the most from their devices. You will design and deliver engaging demonstrations, spark curiosity, and adapt your approach to accommodate different learning styles and audience sizes while maintaining a friendly, professional environment.

Collaborating with fellow team members, you will guide customers from introduction to setup, offer clear