Implementation Specialist

Solera Corporation; Utrecht; Hybrid; EUR 55,000 - 75,000; Full time

Job summary

Solera Utrecht seeks an Implementation associate within Professional Services to deliver Solera product implementations across the Netherlands. You will advise on best practices, bridge business and technical discussions, and gather customer requirements to shape implementation strategies.

You will test configurations, document scenarios, and collaborate with cross-functional teams to ensure successful delivery. Dutch language proficiency is essential for daily customer interaction.

Qualifications

• Experience delivering large transformation programs.
• Technical requirements gathering or business analysis experience.
• Excellent customer-facing skills and collaboration abilities.
• Strong communication and relationship-building with stakeholders.
• Proficiency in Dutch is required.

Responsibilities

• Advise on best practices for Solera products, assist Sales with proposals, and define PS engagement models.
• Act as a customer-facing SME, bridging business and technical discussions.
• Collect and document customer needs to define an effective implementation strategy.
• Document test scenarios to validate configurations.
• Develop deep product and integration knowledge for Solera offerings.
• Collaborate across configuration, training, product and sales teams for seamless delivery.
• Provide 3rd-level support for deliveries and SME products.
• May assume PM responsibilities for major projects.

Skills

Transformation programs

Agile methodology

Customer facing

Communication

Dutch language

Interpersonal skills

Requirements gathering

Tools

JIRA/Confluence

API Tools POSTMAN, JSON, SOAP, OAuth, XML, CSS

Excel to Macro level

Job description

Who We Are

The Implementation team is responsible for delivering Implementation of the Solera product set across the country or region, defined by a unique Statement of Work (SoW) for each customer.

The Role

We are looking for an Implementation associate, as part of the Professional Services team, who will be responsible for delivering Implementation of the Solera product set across the country or region. This role reports directly into Head of Implementation.

What You’ll Do

• Pre & Post-Sales Support: Advise on best practices for Solera products, assistSales with proposals, and define PS engagement models.
• Technical Expertise: Act as a customer-facing SME, bridging business andtechnical discussions.
• Requirements Gathering: Collect and document customer needs to definean effective implementation strategy.
• Testing & QA Support: Document test scenarios to validate configurations.
• Product & Integration Knowledge: Deep understanding of Solera products,configuration, and integration capabilities.
• Cross-Team Collaboration: Work with configuration, training, product, andsales teams to ensure seamless delivery.
• Customer Training: Occasionally train customers on newly deliveredconfigurations.
• Roadmap Alignment: Coordinate with product and sales teams to alignroadmap and revenue goals.
• Advanced Support: Provide 3rd-level support for customer deliveries andSME products.
• Project Management: May take on PM responsibilities for major projects.
• Leadership Potential: While not a direct managerial role, senior positionsmay involve team leadership.

What You’ll Bring

• Key Competencies
• 5-7 years of experience of delivering large transformation programs, utilising high-performing teams, ideally leveraging agile methodology
• Technical requirements gathering or business analysis experience, ideally in Automotive or Insurance markets, able to ‘think out of the box’ to deliver value solutions to customers.
• Excellent customer facing skills, collaboration and communication.
• Commercially aware and able to support sales opportunities to deliver best results with least cost.
• Strong interpersonal skills, able to build relationships within the Professional Services team, passionate about collaborating and communicating with internal and external stakeholders.
• Meticulous attention to detail.
• Dutch language proficiency
• Tools and Skills
• JIRA/Confluence
• API Tools POSTMAN, JSON, SOAP, Oauth, XML, CSS etc
• Excel to Macro level

It is impossible to list every requirement for, or responsibility of, any position. Similarly, we cannot identify all the skills a position may require since job responsibilities and the Company’s needs may change over time. Therefore, the above job description is not comprehensive or exhaustive. The Company reserves the right to adjust, add to or eliminate any aspect of the above description. The Company also retains the right to require all employees to undertake additional or different job responsibilities when necessary to meet business needs.

Solera is the global leader in vehicle lifecycle management software-as-a-service, data, and services. Through four lines of business – vehicle claims, vehicle repairs, vehicle solutions and fleet solutions – Solera is home to many leading brands in the vehicle lifecycle ecosystem, including Identifix, Audatex, DealerSocket, Omnitracs, LoJack, Spireon, eDriving/Mentor, Explore, CAP HPI, Autodata, and others. Solera empowers its customers to succeed in the digital age by providing them with a “one-stop shop” solution that streamlines operations, offers data-driven analytics, and enhances customer engagement, which Solera believes helps customers drive sales, promote customer retention, and improve profit margins. Solera serves over 300,000 global customers and partners in 100+ countries. For more information, visit www.solera.com.