IFS Application Manager

Itworksrec; Rotterdam; Hybrid; EUR 129,000 - 166,000; Full time

Job summary

Itworksrec in Rotterdam is seeking an experienced IFS Application Manager to oversee the IFS Cloud transformation project. The role focuses on keeping the platform stable, well-documented, and supported at L2/L3 levels, with hands-on problem solving and knowledge sharing.

The candidate will help manage environments, draft SOPs, and ensure smooth incident resolution, while contributing to a global programme roll-out and ongoing improvements.

Qualifications

• Proven experience as an IFS Application Manager or IFS Application Support Consultant.
• Strong knowledge of IFS applications and application management.
• Experience supporting IFS at L2/L3 level.
• Ability to create clear technical and functional documentation.
• Excellent communication and knowledge sharing abilities.

Responsibilities

• Manage day-to-day IFS Cloud operations to keep the app running.
• Handle and resolve L2/L3 incidents and service requests.
• Support ongoing application management and troubleshooting.
• Draft and maintain SOPs for recurring tasks, requests and incidents.
• Manage user access and permissions.
• Perform regression testing after system changes, updates and fixes.
• Support the transition and acceptance of migrated IFS environments.
• Identify opportunities to improve application support processes.
• Explain technical and functional processes clearly to colleagues and users.

Skills

IFS Expertise

L2/L3 Support

Incident Management

Documentation

Communication

Team Player

Tools

IFS Cloud

Job description

IFS Application Manager – IFS Cloud

Location: Rotterdam, Netherlands

Working Pattern: Full-time, 40 hours per week

Onsite: Full-time initially, gradually moving to 3 days per week onsite

Start Date: ASAP

Contract: Until the end of 2026

IFS Version: IFS Cloud 25R2

Language: Fluent English

The Role

We are looking for an experienced IFS Application Manager to join a global IFS Cloud transformation programme based in Rotterdam.

The project is currently at the final stage of delivering the global IFS Cloud template. Two environments are already live, although not yet with the full functionality. The final global template is expected to be delivered before the end of 2026, with preparations for wider rollouts expected to fully commence in early 2027.

The successful candidate will join the team responsible for receiving migrated environments and managing the IFS Cloud solution at L2/L3 level, ensuring the platform remains stable, well-documented and effectively supported.

This is a hands-on role suited to someone who enjoys solving problems, documenting processes and sharing knowledge with colleagues.

Key Responsibilities

• Manage the day-to-day activities required to keep the IFS Cloud application running effectively
• Handle and resolve service requests and incident tickets at L2/L3 level
• Support ongoing application management and troubleshooting
• Draft and maintain Standard Operating Procedures (SOPs) for recurring application management tasks, requests and incidents
• Manage user access and permissions
• Perform regression testing following system changes, updates and fixes
• Support the transition and acceptance of migrated IFS environments
• Identify opportunities to improve application support processes
• Actively transfer knowledge to the wider application management team
• Explain technical and functional processes clearly to colleagues and users
• Maintain accurate documentation and ensure application management procedures are up to date

Key Skills & Experience

• Proven experience working as an IFS Application Manager / IFS Application Support Consultant
• Strong all-round knowledge of IFS applications and application management
• Experience supporting IFS at L2/L3 level
• Strong understanding of incident and service request management
• Comfortable creating clear technical and functional documentation
• Able to explain processes and solutions effectively to colleagues — a natural teacher/knowledge sharer
• Strong attention to detail and accuracy
• Proactive "can-do" mentality with a willingness to get involved and solve problems
• Excellent team-player who can work effectively within a global programme
• Experience with IFS Cloud is highly desirable, particularly IFS Cloud 25R2

Key Functional Areas

The role will have a particular focus on:

• Finance
• Procurement & Warehousing
• Projects