ICT Support Employee HHW

Onderwijsregio Hollands Noorden; Netherlands; Remote; EUR 28,000 - 40,000; Full time

Benefits offered by this job

Group insurance

8% holiday allowance

8.33% year-end bonus

Talland Academy

Good Habitz

Job summary

Talland College zoekt een ICT Support Assistant die als eerste aanspreekpunt fungeert voor medewerkers en studenten voor ICT-vragen. Je analyseert verzoeken en lost ze waar mogelijk zelfstandig op; bij complexe issues schakel je Functional Management of een leverancier in.

Je werkt op Alkmaar en Heerhugowaard, maar bent flexibel voor alle locaties waar ICT-ondersteuning wordt geboden. De ICT Support-teams telt 11 medewerkers en wordt ondersteund door stagiaires.

Qualifications

• You hold a completed ICT training at MBO level 3 or 4.
• ITIL certification is a plus.
• You have at least 1–2 years of experience in a similar position.
• Knowledge of TOPdesk is a plus.
• Analytical thinking and good communication.
• Can work independently and in teams.

Responsibilities

• Ensuring the appropriate and friendly resolution of user issues.
• Providing ICT support by phone and email, at the counter and via remote support.
• Advising on ICT malfunctions, incidents and problems.
• Communicating with the management department or external supplier if the problem cannot be resolved immediately.
• Updating reported incidents in TOPdesk.
• Monitoring the progress of the reported incidents.
• Installing and configuring new hardware and/or software on the workplace.
• Delivering and taking over hardware.
• Process mutations in the CMDB.
• Carrying out on-site activities at Talland College branches.
• Critically examining processes and contributing to improvements.
• Functioning as a backup when ICT support staff are unavailable at another location.
• Implementing ITIL processes Incident Management, Problem Management and Knowledge Management.
• Cooperating with Facilities Department and Educational Facilities.
• Mentoring interns.

Skills

Analytical thinking

Communication skills

Team player

Independent and collaborative

Transfer knowledge to users

ITIL knowledge

Education

ICT training MBO level 3/4

Tools

TOPdesk

Job description

Team: ICT Support
Location: Heerhugowaard
Salary scale: 6 (€ 2,494,- up to a maximum of € 3,578,- based on a full-time employment contract)
TypeVacancy:starting with a one-year contract and the prospect of a permanent position
With effect from:As soon as possible
Respond to:Monday 12 October 2026

Do you enjoy helping people so that they can get back to work smoothly and quickly? Are you driven, stress-resistant, and communicative? Do you prioritize customer satisfaction and are you a true team player? Then we are looking for you!

The function
As an ICT Support Assistant, you and your colleagues are the first point of contact for our employees and students. You are responsible for handling all ICT-related questions. You analyze the help requests and try to solve them as independently as possible. Where this is not possible, you will contact Functional Management or a supplier. You will work at the locations of Alkmaar and Heerhugowaard, but we expect colleagues to be flexible and available at all our locations where we offer ICT Support; Alkmaar, Heerhugowaard, Hoorn, Purmerend and Zaandam.
The activities you can expect on a daily basis:

Ensuring the appropriate and friendly resolution of user issues;

providing ICT support, both by phone and via email, at the counter and via remote support;

advising on ICT malfunctions, incidents and problems;

Communicate with the management department or external supplier if the problem cannot be resolved immediately;

updating reported incidents in TOPdesk;

monitoring the progress of the reported incidents;

installing and configuring new hardware and/or software on the workplace;

delivering and taking over hardware;

process mutations in the CMDB;

carrying out various on-site activities at the various branches of Talland College;

critically examining the processes and contributing to improvements;

functioning as a backup when there is no ICT support staff present at another location;

responsible for implementing the ITIL processes Incident Management, Problem Management and Knowledge Management;

good cooperation with other supporting departments such as the Facilities Department and Educational Facilities;

the mentoring of interns.

About the Team
The ICT Support team consists of 11 employees who are responsible for providing first-line support for all ICT facilities. In this role, you work together with the ICT Support team leader and functional administrators. In addition, ICT Support is an Accredited Learning Company and the team is supplemented with interns from the in-house ICT training program.

Job requirements

Your profile

You hold a completed ICT training at MBO level 3 or 4;

ITIL certification is a plus;

You have at least 1-2 years of experience in a similar position;

Knowledge of TOPdesk is a plus;

analytical thinking skills;

skill in transferring knowledge to users;

Strong communication skills and a flexible attitude;

customer-friendly and empathetic abilities;

Can work independently and in teams.

Our offer
The field of work and your profession are constantly changing. We stand and go for lifelong learning. For your professional and personal development, we have our own Talland Academy and the online platform Good Habitz.
You can also count on excellent terms of employment, including:

This is initially a temporary appointment for the period of one year, with the possibility of an extension or a permanent position;

a salary in scale 6 as a Service & Support Employee B of € 2,494,- to a maximum of € 3,578- gross per month with a full-time employment contract. The salary is dependent on your relevant (work) experience and education;

holiday allowance of 8% and a year-end bonus of 8.33%;

group insurance;

attractive vitality and lifestyle schemes.

Who are we?
Talland College believes in the power of together. Only together can we do what we need to do: train professionals who matter to society. We do this with our 1,800 employees, each with their own talents, ambitions and qualities. At our locations in Noord-Holland, Alkmaar, Heerhugowaard, Hoorn, Purmerend and Zaanstad, we provide more than 200 MBO programmes. We work closely with social institutions and companies in our regions.
With us, you get the space to design your own work. Because we believe that you know what lives and what is needed for it. That demands something of you. Initiative, a critical eye and daring to call each other to account. Apart from thinking, above all doing. We are there for each other, in education and support services. So that, together with your colleagues, you can do your work with pleasure.

Details
The interview sessions will take place in week 43.

About Talland College

Talland College believes in the power of together. Only together can we do what we need to do: train professionals who matter to society.
We do this with our 1,800 employees, each with their own talents, ambitions and qualities. At our locations in Noord-Holland, Alkmaar, Heerhugowaard, Hoorn, Purmerend and Zaanstad, we provide more than 200 MBO programmes. We work closely with social institutions and companies in our regions.
With us, you get the space to design your own work. Because we believe that you know what lives and what is needed for it. That demands something of you. Initiative, a critical eye and daring to call each other to account. Apart from thinking, above all doing. We are there for each other, in education and support services. So that, together with your colleagues, you can do your work with pleasure.