Hyperscale Client Success Manager

NTT Global Data Centers; Amsterdam; On-site; EUR 70,000 - 110,000; Full time

Job summary

NTT Global Data Centers is seeking a Client Success Manager to own end‑to‑end client relationships for assigned hyperscale accounts. You will act as a strategic advisor to clients, coordinating with Sales, Operations, Security, Legal and Finance to drive value and ensure renewal success.

You will leverage a background in client success, sales, or relationship management, with strong contract literacy and superb communication in English and Dutch.

Qualifications

• Commercial, engineering or information technology degree, or equivalent professional experience.
• Multiple years’ experience in Client Success, Sales, Bid Management or Business Relationship Management.
• Strong understanding of commercial contracts and key contractual terms.
• Excellent written and verbal communication to engage at all levels.
• Ability to interpret complex opportunities including contracts, technical and commercial terms.
• Diplomacy, integrity and discretion in handling sensitive matters.

Responsibilities

• Develop and maintain positive client relationships to ensure overall client success and satisfaction, mitigating churn.
• Lead renewal strategy and support proposals, negotiations, and client presentations.
• Identify and mitigate commercial and service delivery risks to minimize churn.
• Understand data center services, terms, and conditions relevant to clients.
• Establish and manage structure with internal stakeholders across Sales, Operations, Security, Finance and Legal.
• Oversee end‑to‑end client onboarding and offboarding processes.
• Support account development plans and cross-sell/up-sell opportunities.
• Implement processes to meet in-life client support needs and improve delivery.

Skills

Client relations

Sales and bid management

Contract understanding

Written and verbal communication

English and Dutch fluency

Project management

Stakeholder management

Diplomacy and problem solving

Negotiation

Education

Commercial/engineering/IT degree or equivalent

Tools

Salesforce

Job description

NTT Global Data Centers is seeking a Client Success Manager to own end‑to‑end client relationships for assigned hyperscale accounts. You will act as a strategic advisor to clients, coordinating with Sales, Operations, Security, Legal and Finance to drive value and ensure renewal success.

You will leverage a background in client success, sales, or relationship management, with strong contract literacy and superb communication in English and Dutch.