Hybrid Veterinary Diagnostics Technical Support Specialist

IDEXX; Hoofddorp; Hybrid; EUR 42,000 - 64,000; Full time

Benefits offered by this job

Annual bonus

On-the-job training

Volunteer days off

Bike plan

25 days holidays/year

Pension contribution

Job summary

IDEXX is seeking a Technical Customer Support Specialist in the Netherlands. You will deliver high-quality technical support for diagnostic solutions, troubleshoot hardware/software issues, and coordinate installations in a hybrid role based at Hoofddorp with onsite days.

You will work across teams to resolve customer challenges and ensure optimal use of IDEXX technology. The role emphasizes multilingual communication (Spanish and English) and a proactive, organized approach in fast-paced

Qualifications

• Fluency in Spanish and English (additional languages welcome).
• Excellent customer support experience in technical or service environments.
• Ability to collaborate across cross-functional teams to resolve issues.
• Proactive problem-solver with strong communication skills.
• Experience in fast-paced, multi-channel support environments.
• Strong technical aptitude with hardware, software, or networking exposure.

Responsibilities

• Provide technical support on diagnostic analyzers and software solutions.
• Coordinate installations and troubleshoot hardware and integration issues.
• Partner with internal teams to resolve customer challenges efficiently.
• Guide customers through troubleshooting and best practices.

Skills

Bilingual Spanish/English

Technical aptitude

Customer service

Collaboration

Communication skills

Problem solving

Multi-channel support

Attention to detail

Education

Technical or scientific degree

Job description

IDEXX is seeking a Technical Customer Support Specialist in the Netherlands. You will deliver high-quality technical support for diagnostic solutions, troubleshoot hardware/software issues, and coordinate installations in a hybrid role based at Hoofddorp with onsite days.

You will work across teams to resolve customer challenges and ensure optimal use of IDEXX technology. The role emphasizes multilingual communication (Spanish and English) and a proactive, organized approach in fast-paced