Bilingual Czech & Polish Customer Support Consultant

IDEXX; Hoofddorp; On-site; EUR 38,000 - 62,000; Full time

Job summary

IDEXX is seeking a Customer Support Consultant in the Netherlands to serve as the primary contact for veterinarians and animal health professionals. You will troubleshoot hardware and software integration issues with our in-house diagnostic analyzers and coordinate installations, ensuring consumables are ordered as needed.

You will communicate complex technical information clearly in English and local languages, provide empathetic support, and thrive in a fast-paced environment while helping

Qualifications

• Natural affinity for helping customers; organized, reliable, empathetic.
• Ability to communicate complex technical issues to both technical and non-technical users.

Responsibilities

• Instruct on use of in-house diagnostic analyzers.
• Coordinate and assist with equipment installations; troubleshoot hardware and software integration issues.
• Ensure consumables needed to run tests are ordered.

Skills

Customer service

Clear communication

Troubleshooting

Technical liaison

Organizational skills

Tools

In-house diagnostic analyzers

Job description

IDEXX is seeking a Customer Support Consultant in the Netherlands to serve as the primary contact for veterinarians and animal health professionals. You will troubleshoot hardware and software integration issues with our in-house diagnostic analyzers and coordinate installations, ensuring consumables are ordered as needed.

You will communicate complex technical information clearly in English and local languages, provide empathetic support, and thrive in a fast-paced environment while helping