Hybrid Rider Care Specialist

Specialized Bicycle Components; Arnhem; Hybrid; EUR 28,000 - 38,000; Full time

Benefits offered by this job

Competitive bike loan & purchase

Competitive equipment & apparel policy

Lunch rides & sports

Company Pension Scheme

Dynamic working

Events throughout the year

Market-competitive salary

Job summary

Specialized Bicycle Components in the Netherlands is seeking a Rider Care Representative to be the friendly, knowledgeable voice supporting riders and retail partners across Europe. You’ll handle inquiries via phone, email, messaging and in person, delivering expert product, warranty and service parts support.

You’ll solve complex rider issues with creative solutions, build relationships within the European retailer network, and collaborate with global teams.

Qualifications

• Proven experience in customer service.
• A passion for cycling and basic bike maintenance knowledge.
• Strong communication and time management skills.
• Confidence using Microsoft Office (Oracle and CRM experience are a plus).
• A team-first attitude and a proactive problem-solving mindset.

Responsibilities

• Be the first point of contact for riders and retailers via phone, email, messaging, and in person.
• Provide expert support across Specialized’s product range, including warranty, technical queries, and service parts.
• Solve complex issues with rider-focused, creative solutions.
• Build strong relationships with our European retailer network.
• Collaborate with global teams and internal departments to resolve product and rider concerns.
• Occasionally attend cycling events across Europe.

Skills

Customer service

Cycling passion

Communication

Time management

Microsoft Office

Tools

Oracle

CRM

Job description

Specialized Bicycle Components in the Netherlands is seeking a Rider Care Representative to be the friendly, knowledgeable voice supporting riders and retail partners across Europe. You’ll handle inquiries via phone, email, messaging and in person, delivering expert product, warranty and service parts support.

You’ll solve complex rider issues with creative solutions, build relationships within the European retailer network, and collaborate with global teams.