Hybrid IT Support Engineer — End User & Asset Mgmt

Sinclair

Almere

On-site

EUR 32,000 - 42,000

Full time

14 days+

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Benefits offered by this job

Competitive Salary

Hybrid/Remote Work Options (if any)

Career Growth & Learning Opportunities

Health & Wellness Benefits

Fun Team Events & Supportive Culture

25 vacation days

8% holiday pay

Travel allowance based on €0,21 per km

Retirement savings plan

Job summary

Sinclair is seeking a Desktop Support Engineer to provide day-to-day IT support at our Almere site in the Netherlands. You will manage desktops, laptops, mobile devices, printers, and peripherals, log tickets, and assist with AV setup for meetings.

The role requires 1–2 years IT support experience, a degree in IT or related field, and knowledge of Windows 10/11 and Microsoft 365. You will maintain asset records and support hardware lifecycle tasks.

Qualifications

Diploma or degree in IT or related field.
1–2 years of IT support experience; internship or helpdesk experience an advantage
Working knowledge of Windows 10/11 and Microsoft 365; basic PC hardware and network troubleshooting
Organised and detail-oriented, comfortable maintaining records in spreadsheets or an asset system
Patient and service-minded, with clear communication for non-technical users
Able to lift and move standard IT equipment

Responsibilities

First point of contact for IT issues — desktops, laptops, mobile devices, printers, and peripherals.
Log and update tickets clearly; elevate when an issue is beyond scope.
Support Windows 10/11, Microsoft 365, and standard business applications; handle password resets and access requests.
Set up and check meeting room AV and video conferencing equipment.
Maintain the site IT asset register — serial numbers, user assignment, and location kept accurate.
Manage hardware lifecycle: receive and tag new equipment, image and deploy devices, recover and securely wipe returns.
Monitor spare stock and consumables; raise replenishment requests before stock runs low.
Log hardware faults, arrange warranty and repair cases with vendors, and track to closure.
Prepare and issue equipment for new joiners; recover and re-stock from leavers.