Hybrid IT Support Analyst – Service Desk

MS Amlin; Rotterdam; Hybrid; EUR 32,000 - 46,000; Full time

Benefits offered by this job

Hybrid working

International team

Job summary

MSIG Specialty Marine in Rotterdam is seeking a Service Desk Analyst to join our IT team. You will be the first point of contact for colleagues needing IT assistance and provide timely, professional support across Europe and beyond.

You’ll work in a hybrid environment, using Microsoft 365, Windows 11, Intune, Entra ID, and ServiceNow to resolve incidents, manage access, and contribute to service improvements while delivering an excellent user experience.

Qualifications

• 1–3 years’ experience in a Service Desk or IT support role.
• Experience with ITSM tools such as ServiceNow.
• Strong experience with Microsoft 365 and Windows environments.
• Experience supporting hybrid and remote users.
• Know-how in ITIL-based service management.

Responsibilities

• Provide IT support via phone, email, chat, and self-service portal.
• Troubleshoot and resolve issues across Windows 11, M365, VPN and peripherals.
• Log, prioritise, and resolve incidents in ServiceNow.
• Assist with Joiners, Movers & Leavers: onboarding, device prep, access provisioning.
• Develop knowledge articles and drive continual service improvement.

Skills

Service Desk experience

ITSM tools(ServiceNow)

Microsoft 365 & Windows

Hybrid/Remote support

ITIL practices

Tools

ServiceNow

Job description

MSIG Specialty Marine in Rotterdam is seeking a Service Desk Analyst to join our IT team. You will be the first point of contact for colleagues needing IT assistance and provide timely, professional support across Europe and beyond.

You’ll work in a hybrid environment, using Microsoft 365, Windows 11, Intune, Entra ID, and ServiceNow to resolve incidents, manage access, and contribute to service improvements while delivering an excellent user experience.