Digital Workplace Support Analyst

MSIG Europe AG; Rotterdam, Den Haag; Hybrid; EUR 32,000 - 46,000; Full time

Benefits offered by this job

Hybrid working environment

Competitive salary and benefits

Job summary

MSIG Specialty Marine is hiring a Service Desk Analyst in Rotterdam to join our IT team. You will be the first contact for colleagues needing IT support, handling incidents and service requests with a focus on quality and user satisfaction.

You will work in a hybrid environment, supporting Microsoft 365, Windows 11, Intune, Entra ID, and related tools across Europe. This role offers career growth in a modern cloud-enabled IT team.

Qualifications

• 1–3 years on a Service Desk or similar customer-facing tech role.
• Experience with ITSM tools such as ServiceNow.
• Strong experience in Microsoft 365 and Windows environments.
• Experience supporting hybrid and remote users.
• Understanding ITIL-based service management practices.

Responsibilities

• Act as the first point of contact for IT support requests across the business.
• Provide support via phone, email, chat, and self-service portal.
• Log, prioritise, investigate incidents using ServiceNow and resolve them.
• Meet service levels and own issues through to resolution.
• Assist with password resets, MFA and access management.
• Onboard joiners and configure devices; manage access provisioning.
• Contribute to knowledge articles and continual service improvement.

Skills

Service Desk experience

Customer service

Communication skills

ITIL knowledge

ServiceNow

Microsoft 365

Windows OS

Tools

ServiceNow

Microsoft 365

Windows OS

Job description

MSIG Specialty Marine is hiring a Service Desk Analyst in Rotterdam to join our IT team. You will be the first contact for colleagues needing IT support, handling incidents and service requests with a focus on quality and user satisfaction.

You will work in a hybrid environment, supporting Microsoft 365, Windows 11, Intune, Entra ID, and related tools across Europe. This role offers career growth in a modern cloud-enabled IT team.