Hybrid Gaming Support Specialist

Shockbyte; Eindhoven; Hybrid; EUR 28,000 - 42,000; Full time

Benefits offered by this job

Hybrid Work

Flexible Hours

Career Growth

Development Budget

Workspace Support

Virtual Team Events

Shockbyte Merch Pack

Travel Opportunities

Free Game Servers

Esports & Gaming Events

Job summary

Shockbyte is seeking a Support Associate to provide fast, friendly help to players and server owners around the world. You will handle tickets that cover technical troubleshooting, billing, cancellations, and general inquiries while coordinating with our tech team to ensure quick resolutions.

This Hybrid role combines remote work with in-person collaboration at our Eindhoven office, offering flexible hours and opportunities for growth and development.

Qualifications

• 1–2 years of experience in customer-facing technical support.
• Hands-on experience with game server management and plugin installation.
• Strong written English communication.

Responsibilities

• Handle tickets across billing, cancellations, and technical requests.
• Serve as bridge between users and our tech team to resolve issues quickly.
• Deliver fast, friendly, and reliable support to players and server owners.

Skills

Excellent written communication

Problem solving

Ticket management

Tech reasoning

Customer-first mindset

Tools

WHMCS

Zendesk

FTP

Server configuration

Mod/plugin installation

Job description

Shockbyte is seeking a Support Associate to provide fast, friendly help to players and server owners around the world. You will handle tickets that cover technical troubleshooting, billing, cancellations, and general inquiries while coordinating with our tech team to ensure quick resolutions.

This Hybrid role combines remote work with in-person collaboration at our Eindhoven office, offering flexible hours and opportunities for growth and development.