Hybrid Customer Tech Support Specialist

Wolters Kluwer; Alphen aan den Rijn; Hybrid; EUR 45,000 - 60,000; Full time

Job summary

Wolters Kluwer is looking for a Customer Service Technical Specialist to join the Enablon team in Alphen aan den Rijn, Netherlands. This role involves advanced troubleshooting, project assistance, and customer guidance, ensuring high service quality.

The ideal candidate will have 2-3 years of IT experience, a Bachelor's degree, and strong communication skills in English. The position offers a hybrid work model with team collaboration and training opportunities.

Qualifications

• 2-3 years work experience in the IT domain.
• Ability to guide and train new team members.
• Perfect command of English; Dutch is a plus.

Responsibilities

• Perform advanced troubleshooting for a wider range of technical issues.
• Provide step-by-step guidance to customers for product installations.
• Update and maintain support documentation.
• Train new employees on basic technical support procedures.
• Conduct follow-ups to ensure issue resolution and customer satisfaction.

Skills

Advanced Troubleshooting

Project Assistance

Training

Documentation Management

Customer Guidance

Collaborative Problem Solving

Follow-Up Skills

Analytical Skills

Education

Bachelor’s degree or equivalent related work experience

Job description

Wolters Kluwer is looking for a Customer Service Technical Specialist to join the Enablon team in Alphen aan den Rijn, Netherlands. This role involves advanced troubleshooting, project assistance, and customer guidance, ensuring high service quality.

The ideal candidate will have 2-3 years of IT experience, a Bachelor's degree, and strong communication skills in English. The position offers a hybrid work model with team collaboration and training opportunities.