Hybrid Customer Support Team Lead

Fluke Corporation; Eindhoven; Hybrid; EUR 42,000 - 62,000; Full time

Benefits offered by this job

Hybrid work

Growth opportunities

Leadership training

Flexible office hours

Fortive tools access

Job summary

Fluke Corporation in the Netherlands is seeking a Customer Service Desk Supervisor to lead a team of 8–10 agents, while also actively handling customer inquiries and RMAs. You will coach, mentor, and participate in daily operations to ensure top-tier service.

The role combines supervisory duties with hands-on customer support, requires strong MS Office skills, data accuracy, and excellent communication. It offers a hybrid work model, career growth, and leadership development within a global

Qualifications

• Bachelor’s degree or proven experience in Customer Support.
• Experience managing people in an international environment is preferred.

Responsibilities

• Supervise and coach a dedicated team of Customer Service Desk Agents, including conducting performance reviews, supporting recruitment, creating development plans, and providing daily mentoring.
• Actively participate in daily customer service desk activities, handling customer inquiries, RMAs, and complaints alongside your team.
• Ensure timely, efficient, and accurate management of RMAs (from collection to invoicing) and complaint resolution.
• Monitor team KPIs using Visual Management tools, identify deviations, and apply problem-solving techniques to close gaps and achieve targets.
• Drive continuous improvement in customer satisfaction and service quality.
• Foster a collaborative, inclusive, and high-performing team culture.

Skills

MS Office

Data accuracy

Communication

Problem solving

Team supervision

Education

Bachelor’s degree or proven experience in Customer Support

Job description

Fluke Corporation in the Netherlands is seeking a Customer Service Desk Supervisor to lead a team of 8–10 agents, while also actively handling customer inquiries and RMAs. You will coach, mentor, and participate in daily operations to ensure top-tier service.

The role combines supervisory duties with hands-on customer support, requires strong MS Office skills, data accuracy, and excellent communication. It offers a hybrid work model, career growth, and leadership development within a global