EMEA Service Desk Specialist - Customer Support

Fluke Corporation; Eindhoven; Hybrid; EUR 36,000 - 52,000; Full time

Benefits offered by this job

Hybrid work model (min 3 days in the o

Flexible office hours

Growth opportunities

Fortive Business System tools training

Job summary

Fluke is seeking a Customer Support - Service Desk team member to serve EMEA customers for calibration or repair of units. The role connects customers with service technicians and logistics based in Eindhoven, NL, Cologne, DE, and Norwich, UK.

You will handle service requests in Oracle, organize shipments, manage RMAs backlog, and communicate with internal teams and carriers. The team has 18 agents under a manager focused on Continuous Improvement.

Qualifications

• Fluency in speaking and writing in English; knowledge of German, French or Dutch is a plus.
• Good digital literacy, particularly with the MS Office package.
• Accuracy in generating and processing data.
• Strong team player.
• Excellent communication and customer handling skills.
• Proactive problem-solving attitude.

Responsibilities

• Work with partners, suppliers, and customers located mainly in Europe, Great Britain, and MEAT.
• Handle internal and external customer inquiries via phone or email.
• Create service orders in the systems for equipment coming in for repair or calibration.
• Prepare and provide pickup labels, master packing lists, and dangerous goods information.
• Manage Loaner pools in the UK and NL, when applicable.
• Monitor KPIs via Visual Management, identify deviations in time, and apply Problem Solving to close gaps to target.
• Follow communication procedures, guidelines, and policies.

Skills

English fluency

German/French/Dutch a plus

MS Office literacy

Data accuracy

Team player

Strong communication

Job description

Fluke is seeking a Customer Support - Service Desk team member to serve EMEA customers for calibration or repair of units. The role connects customers with service technicians and logistics based in Eindhoven, NL, Cologne, DE, and Norwich, UK.

You will handle service requests in Oracle, organize shipments, manage RMAs backlog, and communicate with internal teams and carriers. The team has 18 agents under a manager focused on Continuous Improvement.