Customer Account Manager

Fullcirclewindservices; Amersfoort; Hybrid; GBP 42,000 - 56,000; Full time

Benefits offered by this job

Hybrid working

Job summary

Full Circle is seeking a Customer Account Manager to focus on customer support, service improvement, and commercial development to ensure an outstanding customer experience and long-term client satisfaction. You will be the trusted partner driving value from products and services, supporting customers, and coordinating with internal stakeholders.

You will manage assigned accounts, lead customer meetings, identify growth opportunities, and monitor satisfaction KPIs while collaborating with

Qualifications

• Bachelor’s degree is required
• Proven customer-focused mindset
• Ability to travel as required
• Strong organisational and cross-functional collaboration abilities

Responsibilities

• Manage relations with assigned customer accounts by building and maintaining strong, long-term relationships
• Serve as primary contact for customer queries, issues and/or escalations
• Take the lead in customer meetings and commercial discussions with customers
• Identify opportunities for commercial development within accounts
• Monitor customer satisfaction and proactively address risks
• Collaborate with internal teams (business development, operations, control room, engineering)
• Track account performance and report on KPIs (such as customer satisfaction)

Skills

Excellent communication

Travel willingness

Customer focus

Independent work

Organisational skills

Cross-functional collaboration

Problem solving

Relationship building

Education

Bachelor’s degree

Job description

If you are a candidate, we're very keen to tell you more about this position. Please continue reading! If you are an agency, headhunter, or similar 3rd party, please scroll all the way down so you won't miss our most important message.

As a Customer Account Manager at Full Circle, your primary focus is customer support, service improvement, and commercial development to ensure an outstanding customer experience and long-term client satisfaction. You act as a trusted partner, building strong relationships, understanding customer needs, and ensuring they receive maximum value from our products and services. In this role, you will serve as the main point of contact, proactively supporting customers, managing internal stakeholders, and identifying opportunities to improve performance and drive commercial development.

What a Day-to-Day look like:

• Manage relations with assigned customer accounts by building and maintaining strong, long-term relationships


• Serve as primary contact for customer queries, issues and/or escalations


• Take the lead in customer meetings and commercial customer discussions


• Identify opportunities for commercial development


• Monitor customer satisfaction and proactively address risks


• Collaborate and support internal teams (business development, operations, control room, engineering)


• Track account performance and report on KPIs (such as customer satisfaction)

Job Requirements:

• Excellent communication skills in English (written and verbal)


• Ability and willingness to travel


• Bachelor’s degree


• Hands-on and customer-focused mindset


• Work independently and transparently


• Strong organisational skills


• Ability to work cross-functionally


• Problem-solving


• Interest in relationship building

Location & Work Setup:

• Location: Flexible


• Office hours: Hybrid working


• Travel: Occasionally

About Full Circle

Having been in the wind turbine sector for more than twenty years, we are now ready to take off and shine as an independent entity, supporting different brands of wind turbines. Our transition to independence began in 2021 and every day our team is driven by the excitement of growth and autonomy. Our mission: Service of excellence, without exception! We are here to offer you top-notch maintenance support, no matter the brand of your wind turbine or the number of wind turbines installed in your garden. Count on your responsiveness, transparency and speed of intervention. From routine maintenance to blade inspections, repairs, 24/7 remote monitoring, and even mandatory regulatory inspections, we take care of it all! In short, everything to keep your wind turbines running optimally. Our secret: expertise, resources and personalised support! We are recognized for our unparalleled expertse, our abundant resources and our user-friendly and personalized approach that guarantees optimal performance of your turbines. Our headquarters: where the magic happens! Our headquarters are nestled in the bustling city of Amersfoort, the Netherlands. But beware, our team is spread throughout Europe and ensures the maintenance of wind turbines around the world. Discover our dynamic and lively team! Much more than just a team, we are a real bubbling of enthusiasm and youth, which evolves at the pace of our company. So our working environment is absolutely great: communicative energy and seamless collaboration! We are open, direct and honest, reflecting the diversity of the world around us!

At Full Circle, we are fortunate to be able to successfully recruit all of our new employees ourselves, which we are very proud of. Despite our requests not to seek help in this area, our HR team, hiring managers, and intake department are overwhelmed with contact requests: calls, emails, and other attempts. We know you're here and we understand that recruiting is part of your job, but we urge you to respect our time and not contact us. We want to dedicate all our time to working for a greener world! If we ever need help, we will use our usual suppliers (and no, we are not looking for new ones ;-)). We thank you for your understanding and wish you the best of luck in your research.