HR Operations & Learning Services Specialist

War Child Alliance; Amsterdam; On-site; EUR 42,000 - 62,000; Full time

Job summary

War Child Alliance Foundation is seeking an HR Services Officer to join the People and Culture team in delivering HR and L&D shared services across multiple operational areas. You will collaborate with HR partners, managers, and external providers to ensure accurate, timely support, from onboarding to offboarding, payroll inputs, and benefits administration.

The role focuses on HR operations, data quality, and continuous improvement within an international, matrix organization.

Qualifications

• Experience in HR services, HR operations, administration, or a shared services environment.
• Attention to detail and accuracy in HR processes and data handling.
• Experience supporting employee lifecycle activities and HR data quality.

Responsibilities

• Coordinate day-to-day delivery of core HR operational services across service areas.
• Support onboarding, contracts, payroll inputs, benefits, and offboarding processes.
• Prepare and maintain HR documentation and employee records.
• Assist payroll and benefits administration with timely data submissions.
• Serve as an operating contact for HRIS, workflows, and data quality.
• Handle HR queries and escalation for complex issues.
• Support Learning & Development platforms and enquiries.
• Contribute to process improvements and standardisation.

Skills

HR operations experience

Attention to detail

Stakeholder communication

Process improvement mindset

Education

HR/Business/Operations degree or equivalent

Tools

HRIS

Payroll systems

Reporting tools

Job description

War Child Alliance Foundation is seeking an HR Services Officer to join the People and Culture team in delivering HR and L&D shared services across multiple operational areas. You will collaborate with HR partners, managers, and external providers to ensure accurate, timely support, from onboarding to offboarding, payroll inputs, and benefits administration.

The role focuses on HR operations, data quality, and continuous improvement within an international, matrix organization.