HR Lead

Jobtailor; Hillegom; On-site; EUR 70,000 - 100,000; Full time

Job summary

Jobtailor in the Netherlands seeks an experienced HR Generalist to partner with managers and employees on complex people matters, guiding cases from consultation to resolution.

You will manage sickness absence per Wet verbetering poortwachter, ensure GDPR compliance, and oversee Works Council engagements while driving continuous HR service improvements.

Qualifications

• Solid HR generalist experience in a complex, international matrix organization.
• Hands-on experience with an HR Shared Services model and ServiceNow or comparable ticketing system.
• Proven experience with Works Council (OR) processes in the Netherlands.
• Experience managing sickness absence cases (ziekteverzuim / Wet verbetering poortwachter).
• Strong knowledge of Dutch employment law and HR compliance.
• Experience supporting HR transformation or transitions to self-service/shared services.
• Experience using HR data and analytics to drive improvements.
• Strong employee relations and case management expertise.
• Sound judgment and confidence to act independently.
• Excellent stakeholder management and communication skills.
• Native-level Dutch, written and spoken.
• Fluent English, written and spoken.

Responsibilities

• Act as the primary HR partner for managers and employees on complex people matters.
• Independently manage employee relations cases from consultation to resolution, including performance, disciplinary, and exit processes.
• Guide managers and employees through complex sickness absence cases and ensure compliance with the Wet verbetering poortwachter.
• Maintain the HR license to operate and mitigate HR risks.
• Manage escalations and partner with HR Shared Services to resolve high-risk issues.
• Support a positive, safe, and respectful employee environment.
• Ensure compliance with Dutch employment law, HR documentation, GDPR, and audit readiness.
• Lead Works Council consultations, advice and approval requests, and stakeholder communications.
• Advise business leaders on Works Council obligations and best practices.
• Drive the transition of transactional HR work to self-service and Shared Services.
• Work hands-on with ServiceNow and champion its adoption.
• Drive simplification, standardization, and continuous improvement in HR service delivery.
• Deliver local HR initiatives including performance management, compensation cycles, engagement, and DEIB programs.

Skills

HR Generalist

Employee Relations

Dutch Employment Law

Works Council

HR Data Analytics

Education

Bachelor's degree in HR or related field

Tools

ServiceNow

HR Documentation Systems

HR Shared Services Model

Job description

• Act as the primary HR partner for managers and employees on complex people matters
• Independently manage employee relations cases from consultation to resolution, including performance, disciplinary, and exit processes
• Guide managers and employees through complex sickness absence cases and ensure compliance with the Wet verbetering poortwachter
• Maintain the HR license to operate and mitigate HR risks
• Manage escalations and partner with HR Shared Services to resolve high-risk issues
• Support a positive, safe, and respectful employee environment
• Ensure compliance with Dutch employment law, HR documentation, GDPR, and audit readiness
• Lead Works Council consultations, advice and approval requests, and stakeholder communications
• Advise business leaders on Works Council obligations and best practices
• Drive the transition of transactional HR work to self-service and Shared Services
• Work hands-on with ServiceNow and champion its adoption
• Drive simplification, standardization, and continuous improvement in HR service delivery
• Deliver local HR initiatives including performance management, compensation cycles, engagement, and DEIB programs
• Use HR data and insights to identify risks, improve decisions, and enhance employee experience
• Report to the HR Cluster Lead Belgium & Netherlands

Requirements

• Solid HR generalist experience in a complex, international matrix organization
• Hands-on experience with an HR Shared Services model and ServiceNow or comparable ticketing system
• Proven experience with Works Council (OR) processes in the Netherlands
• Experience managing sickness absence cases (ziekteverzuim / Wet verbetering poortwachter)
• Strong knowledge of Dutch employment law and HR compliance
• Experience supporting HR transformation or transitions to self-service/shared services
• Experience using HR data and analytics to drive improvements
• Strong employee relations and case management expertise
• Sound judgment and confidence to act independently
• Excellent stakeholder management and communication skills
• Native-level Dutch, written and spoken
• Fluent English, written and spoken

Core Competencies

Demonstrates expertise in HR generalist functions within complex, international environments, with a strong focus on employee relations, compliance with Dutch employment law, and effective use of HR data for decision-making. Proficient in managing Works Council processes and driving HR transformation initiatives towards self-service models.

Highest-signal resume keywords

• HR Generalist Experience
• Employee Relations Expertise
• Dutch Employment Law Knowledge
• Works Council Processes
• ServiceNow Proficiency

ATS Optimization Keywords

Hard Skills

• HR Data Analytics
• Sickness Absence Management
• HR Compliance
• Performance Management
• Compensation Cycles
• DEIB Programs
• Case Management
• HR Transformation
• Self-Service Model Implementation
• Stakeholder Communication

Soft Skills

• Sound Judgment
• Independent Decision-Making
• Excellent Communication Skills
• Stakeholder Management

Industry Keywords

• Wet Verbetering Poortwachter
• GDPR Compliance
• Audit Readiness
• International Matrix Organization

Tools & Technologies

• ServiceNow
• HR Shared Services Model
• HR Documentation Systems