Senior HR Business Partner Manager - Benelux

Servicenow; Amsterdam; On-site; EUR 90,000 - 130,000; Full time

Job summary

ServiceNow seeks a Senior HR Business Partner to support the Netherlands and Belgium operations. You will partner with senior leaders to align people strategy with business goals and drive talent development, change management, and employee relations across functions.

As an individual contributor, you will coach leaders, manage workforce planning, and use people analytics to influence decision-making while ensuring compliance with Dutch and Belgian labour laws and Works Council processes.

Qualifications

• AI integration into work processes and decision‑making.
• 12+ years HRBP or HR generalist experience.
• Experience in direct client support and coaching.
• Strong coaching, employee relations, and change management skills.
• Ability to manage multiple stakeholders across regions.
• Fluent in English plus an additional language.
• Strong knowledge of Netherlands & Belgium labour law.
• Experience working with Go-To-Market sales teams is preferred.

Responsibilities

• Serve as the primary HRBP for VPs and below in the Netherlands and Belgium, aligning HR strategies with business goals and acting as a trusted advisor and coach.
• Drive initiatives focused on talent development, organizational effectiveness, workforce planning, and change management.
• Support and advise leaders on complex employee relations issues, engagement strategies, and culture development, ensuring compliance with Dutch and Belgian labour laws.
• Support succession planning, performance management, and leadership development in collaboration with COEs.
• Partner with business leaders to manage organizational changes including restructures, integrations, and transitions.
• Use people analytics and workforce data to drive decision-making and provide insights to the business.
• Provide expert guidance on employment legislation, labour relations, Arbo and HR best practices specific to the Netherlands and Belgium.

Education

Bachelor’s or Master’s degree in Human Resources, Business Administration, or a related field

Tools

HRIS (e.g., Workday)

HR analytics tools

Job description

Company Description

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.

Join us to put AI to work for people.

Job Description

We areseekinga strategic, experienced, and proactiveSenior HR Business Partnerto support our operations in theNetherlands and Belgium. As an individual contributor, you will act as a trusted advisor to senior business leaders, delivering expert HR guidance and ensuring alignment between the people strategy and the broader businessobjectives. You will partner closely with leaders across functions such as GTM Sales, Operations, Marketing, and Corporate Functions.

What you get to do in this role:

Strategic Partnering:

• Serve as the primary HRBP for VPs and below in the Netherlands and Belgium, aligning HR strategies with business goals and acting as a trusted advisor and coach.

Organizational Development:

• Drive initiatives focused on talent development, organizational effectiveness, workforce planning, and change management.

Employee Relations & Engagement:

• Support and advise leaders on complex employee relations issues, engagement strategies, and culture development, ensuring compliance with Dutch and Belgian labour laws. Work in close collaboration with the Employee Relations team on matters requiring Works Council engagement, ensuring consistent, well-coordinated positions and messaging.

Talent Management:

• Support succession planning, performance management, and leadership development in collaboration with COEs Centres of Excellence (COEs).

Change & Transformation:

• Partner with business leaders to manage organizational changes including restructures, integrations, and transitions.

Data & Insights:

• Use people analytics and workforce data to drive decision-making and provide insights to the business.

Local Expertise:

Provide expert guidance on employment legislation, labour relations, Occupational Health (Arbo) and HR best practices specific to the Netherlands and Belgium. Experience working with Works Councils is preferred. Lead efforts to optimize the current occupational health set-up, improving effectiveness and compliance of the Arbo framework across both countries

Qualifications

To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• 12+ years of progressive HRBP or HR generalist experience, ideally within a multinational or matrixed environment.
• Experience in direct client support and management coaching experience as well as team development/management
• Bachelor’s or Master’s degree in Human Resources, Business Administration, or a related field.
• Proficiency with HRIS systems (e.g., Workday) and HR analytics tools.
• Strong skills in coaching, employee relations, and change management.
• Ability to manage multiple stakeholders and priorities across regions.
• Experience working with Go-To-Market commercial sales teams is preferred.
• Fluent in English, plus an additional language;is a strong advantage.
• Strong knowledge of local labour law and HR practices in the Netherlands & Belgium. Knowledge across the other countries isa strong advantage,
• Experience supporting Senior Director-level leaders and below.

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [e-mail] for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

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