Housekeeping Supervisor

The Usual; Rotterdam; Híbrido; EUR 26.000 - 36.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

25 holidays

Pension contribution

Travel allowance (up to 100 km)

Alleo budget €40/month

Team events with food and drinks

Hotel discounts

Extra time off for charity

Descripción de la vacante

The Usual Rotterdam is seeking a Housekeeping Supervisor to lead the housekeeping team, maintain daily cleaning standards, and ensure rooms and public areas are spotless, welcoming, and ready for guests. You’ll roll up your sleeves, lead by example, and coordinate with the Housekeeping Manager to keep operations smooth.

You’ll work closely with Front Office and other departments, guiding colleagues, assigning tasks, and mentoring new team members while maintaining high hygiene and presentation

Formación

• 1–2 years housekeeping experience, preferably in a hotel.
• Ability to guide colleagues on the floor and assist with daily cleaning tasks.
• Eye for detail and pride in high cleaning standards.
• Strong organizational skills and ability to divide tasks and adjust priorities.

Responsabilidades

• Lead by example: supervise the housekeeping team during your shift; provide clear instructions and support colleagues.
• Distribute daily cleaning assignments, monitor progress, and adjust priorities to ensure rooms are ready on time.
• Inspect cleaned guest rooms and public areas, identify issues, and ensure cleanliness and presentation standards.
• Be hands-on: assist with cleaning rooms and public areas during busy shifts.
• Stay connected: keep Front Office updated on room status and report maintenance issues.
• Support colleagues: mentor new team members and provide practical guidance on the floor.
• Keep things organized: ensure trolleys, linen, supplies, and equipment are ready; report shortages or damages.
• Solve issues on the spot: handle day-to-day problems and escalate complex cases to the Housekeeping Manager.
• Do good: follow hygiene, safety, and sustainability standards and promote responsible use of products, water and energy.

Conocimientos

Lead by example

Attention to detail

Task delegation

People communication

Time management

Problem solving

Team player

English communication

Descripción del empleo

Join us as

There's always something to do at The Usual Rotterdam! Luckily, you're never on your own. Together with an enthusiastic team of housekeepers, fellow supervisors, and the Housekeeping Manager, you make sure everything looks its best every day.

As our Housekeeping Supervisor, you're right in the middle of the action. You support your colleagues, keep an eye on the details, and make sure our rooms and public areas are clean, welcoming, and ready for our guests. Are you not afraid to roll up your sleeves, enjoy working with people, and take pride in a job well done? Join us on our journey!

Be you with us

Our culture is built on taking ownership, collaboration and continuous improvement. We own it, we care deeply and we stay curious together. We challenge ourselves to think differently, move fast and create experiences that matter. As Housekeeping Supervisor, you will play a vital role in bringing that vision to life.

The role

As our Housekeeping Supervisor, you're the eyes and ears of the housekeeping team on the floor. You make sure rooms are spotless, daily cleaning tasks are completed on time, and your colleagues have everything they need to do their jobs well. You're not someone who just gives instructions from the sidelines. You roll up your sleeves, lead by example, and help wherever needed. Together with the Housekeeping Manager, you make sure every guest walks into a clean, comfortable, and welcoming space.

• Lead by example: Supervise the housekeeping team during your shift, provide clear instructions, and support colleagues with their daily tasks.
• Keep things on track: Distribute daily cleaning assignments, monitor progress, and adjust priorities when needed to ensure rooms are ready on time.
• Check every detail: Inspect cleaned guest rooms and public areas, identify anything that needs attention, and make sure our cleanliness and presentation standards are met.
• Be hands-on: Support the team with cleaning rooms and public areas whenever needed, especially during busy shifts.
• Stay connected: Keep Front Office updated on room status, report maintenance issues, and communicate any operational challenges to the Housekeeping Manager.
• Support your colleagues: Show new team members how things are done, explain cleaning procedures, and provide practical guidance and feedback on the floor.
• Keep things organised: Make sure cleaning trolleys, linen, supplies, and equipment are ready for use and report shortages or damaged items.
• Solve it on the spot: Handle small day-to-day issues and guest requests quickly, while escalating more complex situations to the Housekeeping Manager.
• Do good: Follow our hygiene, safety, and sustainability standards and encourage colleagues to use cleaning products, water, and energy responsibly.

What you'll bring to the table

• You know the ropes: You have at least 1–2 years of housekeeping experience, preferably in a hotel, and understand what it takes to keep rooms and public areas in excellent condition.
• You lead by example: You enjoy guiding colleagues on the floor and aren't afraid to roll up your sleeves and help with daily cleaning tasks.
• You've got an eye for detail: You easily spot things others might miss and take pride in delivering consistently high cleaning standards.
• You keep things organised: You can divide tasks, monitor progress, and adjust priorities when the day doesn't go as planned.
• You're approachable: Colleagues feel comfortable asking you questions, and you know how to give clear instructions and constructive feedback.
• You're a problem solver: You handle everyday challenges calmly and know when to involve the Housekeeping Manager.
• You're a team player: You communicate clearly with colleagues and other departments to keep daily operations running smoothly.
• You speak the language: You're comfortable communicating in English. Knowledge of Dutch is a plus.

What's in it for you?

• Market-conform salary.
• 25 holidays to relax and recharge throughout the year.
• Pension contribution to help you prepare for the future.
• Travel allowance for your commute (up to 100 km per day).
• €40 monthly Alleo budget to spend on culture, education, well-being and more.
• Team get-togethers with food and drinks to strengthen connections with your colleagues.
• Hotel discounts for you and your family to relax, eat, sleep, meet and play at our hotels.
• Extra time off to volunteer with our charity partners.

How we work

We are proud to be an equal opportunity workplace. We strive to be open, honest, and inclusive, and we believe that these values are essential for everyone to be their best selves. We don't believe in a one-size-fits-all approach - we want to hear about your passions and help you build a career that fits your needs! There is freedom for growth, change, and defining our culture together.

Contact information

We’d love to hear from you.

Questions? Feel free to reach out to our People & Culture team via [e-mail]