Housekeeping Manager

The Usual; Rotterdam; Hybrid; EUR 45,000 - 65,000; Full time

Benefits offered by this job

Travel allowance (up to 100 km)

Pension contribution

€40 Alleo budget for culture and well‑

Well-being and more

Team events and hotel discounts

Extra time off for charity

Job summary

The Usual Rotterdam is seeking a Housekeeping Manager to lead and elevate our housekeeping team across rooms and public spaces. You will drive daily operations, training, and standards to ensure every guest experiences a spotless, welcoming environment.

You will collaborate closely with Front Office and Maintenance to keep services seamless and guests satisfied. We value hands-on leadership, cost awareness, and a passion for sustainability, with English as the primary language of communication

Qualifications

• Experience in housekeeping supervision within hospitality.
• Strong leadership and communication skills.
• Fluent in English; Dutch a plus.

Responsibilities

• Lead and inspire the housekeeping team, coaching and supporting staff.
• Oversee daily housekeeping operations, room assignments, schedules, and staffing.
• Conduct regular room inspections and quality checks to meet standards.
• Collaborate with Front Office, Maintenance and other departments.
• Monitor supplies, budget, costs and waste to ensure efficiency.
• Respond to guest feedback and housekeeping requests promptly.

Skills

Leadership

Team management

Quality standards

Cost management

Communication

English language

Job description

Join us as

There's always something happening at The Usual Rotterdam! Luckily, you're never on your own. Together with an enthusiastic team of housekeepers and supervisors, you make sure our rooms and public areas look their best every day and our guests feel right at home.

At The Usual, we believe travel can be a force for good. We are building a new generation of hotels that combine thoughtful design, meaningful hospitality and responsible business practices. Our hotels are places where guests feel instantly welcome, locals feel at home and teams are empowered to bring their authentic selves to work every day.To strengthen our team, we're looking for a Housekeeping Manager. Are you ready to take the lead, roll up your sleeves, and make a difference together with your team? Join us on our journey!

Be you with us

Our culture is built on taking ownership, collaboration and continuous improvement. We own it, we care deeply and we stay curious together. We challenge ourselves to think differently, move fast and create experiences that matter. As Housekeeping Manager, you will play a vital role in bringing that vision to life.

The role

As our Housekeeping Manager, you're the one who keeps an overview, motivates the team, and makes sure everything runs smoothly behind the scenes. You know how to bring people together, maintain high standards, and keep the daily operation running like clockwork. From spotless guest rooms to welcoming public spaces, you make sure every corner of our hotel reflects The Usual's standards. Your responsibilities are, among other things:

• Lead and inspire: Manage, coach, and support the housekeeping team, creating a positive and collaborative working environment. Lead by example and step in whenever an extra pair of hands is needed.
• Keep things running: Oversee daily housekeeping operations, including room assignments, cleaning schedules, staffing levels, and workload distribution, ensuring rooms are ready on time and operations run efficiently.
• Set the standard: Conduct regular room inspections and quality checks to ensure guest rooms, public areas, and back-of-house spaces consistently meet our cleanliness, hygiene, and presentation standards.
• Work together: Collaborate closely with Front Office, Maintenance, and other hotel departments to coordinate room availability, address maintenance issues, and ensure smooth daily operations.
• Take ownership: Monitor housekeeping supplies, linen, equipment, and departmental costs. Manage budgets, minimise waste, and ensure resources are used efficiently without compromising quality.
• Make every stay count: Respond proactively to guest feedback and housekeeping-related requests, resolving issues quickly and ensuring every guest enjoys a comfortable and welcoming stay.
• Stay curious: Identify opportunities to improve workflows, service quality, and team performance. Introduce practical improvements that make daily operations smarter and more efficient.
• Care deeply: Support the recruitment, onboarding, training, and development of team members. Create an environment where everyone feels welcome, respected, and valued.
• Keep it safe: Ensure compliance with health, safety, hygiene, and cleaning procedures, including the safe handling and storage of cleaning products and equipment.
• Do good: Contribute to our sustainability ambitions by encouraging the responsible use of cleaning products, water, energy, and other resources, while finding ways to reduce our environmental footprint.

What you'll bring to the table

• You've been there: You have at least 2–3 years of experience in housekeeping within the hospitality industry, including experience in a supervisory or managerial role.
• You're a natural leader: You know how to motivate, coach, and develop a diverse team, creating a positive working environment where everyone feels valued.
• You've got an eye for detail: You take pride in maintaining high cleanliness and presentation standards and notice the little things that make a big difference.
• You're organised and proactive: You know how to prioritise, manage schedules, and keep operations running smoothly, even during busy periods.
• You're hands-on: You're not afraid to roll up your sleeves and support your team whenever needed. You lead by example.
• You're a team player: You communicate clearly, work well with other departments, and know how to bring people together.
• You think smart: You're comfortable managing supplies, monitoring costs, and finding ways to improve efficiency without compromising quality.
• You care about sustainability: You understand the importance of responsible housekeeping practices and enjoy finding ways to reduce waste and environmental impact.
• You speak the language: You're comfortable communicating in English. Knowledge of Dutch is a plus.

What's in it for you?

• Market-conform salary.
• 25 holidays to relax and recharge throughout the year.
• Pension contribution to help you prepare for the future.
• Travel allowance for your commute (up to 100 km per day).
• €40 monthly Alleo budget to spend on culture, education, well-being and more.
• Team get-togethers with food and drinks to strengthen connections with your colleagues.
• Hotel discounts for you and your family to relax, eat, sleep, meet and play at our hotels.
• Extra time off to volunteer with our charity partners.

How we work

We are proud to be an equal opportunity workplace. We strive to be open, honest, and inclusive, and we believe that these values are essential for everyone to be their best selves. We don't believe in a one-size-fits-all approach - we want to hear about your passions and help you build a career that fits your needs! There is freedom for growth, change, and defining our culture together.