Housekeeping Supervisor

Hotel Arena Amsterdam; Amsterdam; On-site; EUR 32,000 - 42,000; Full time

Benefits offered by this job

Travel allowance for commuting

Pension scheme through Hospitality & C

Overnight stay for two after probation

Job summary

Hotel Arena Amsterdam is seeking a Housekeeping Supervisor to lead our internal housekeeping team and ensure guests enjoy an exceptionally good stay. You will manage daily operations across shifts, supervising Room Attendants, General Service staff, and Housemen, and collaborate with Front Office on room status and VIP arrivals.

You should have at least 1 year of relevant experience, reside in or near Amsterdam, and speak Dutch, English, or Spanish.

Qualifications

• At least 1 year of relevant housekeeping experience.
• MBO level 3 working and thinking ability.
• Live in or near Amsterdam and can reach us by bike or public transport.
• Proficient in Dutch, English, or Spanish.
• Flexible and willing to work weekends.

Responsibilities

• Openings: prepare room lists, assign tasks, oversee VIP room preparation.
• Coordinate daily workflow with Front Office for room statuses, VIP arrivals, and requests.
• Inspect guest rooms, corridors, and public areas to uphold high standards.
• Supervise Room Attendants, General Service staff, and Housemen.
• Monitor stock levels of cleaning products and coordinate with Technical Department for repairs.
• Conduct final inspection round at closing and compile daily handover.
• Assist with quality programs, performance reviews, and administrative tasks.

Skills

Hands-on

Flexible

Detail-oriented

Team supervision

Weekend availability

Education

MBO level 3 qualification

Job description

Your Role

As a Housekeeping Supervisor, you lead the daily operations to ensure our guests enjoy an exceptionally good stay. You will work in two main shifts.

• Opening Shift: 08:00 – 16:00
• Closing Shift: 10:00 – 18:00 We operate 7 days a week, with shifts on both weekdays and weekends.

Your Team

You will be part of a dedicated, fully internal housekeeping team. The team consists of a Housekeeping Manager, Supervisors, Room Attendants (RA), General Service (AD) staff, and Housemen. Together, we are responsible for the pristine appearance of our iconic building.

Key Responsibilities

• The opening: Prepare room lists, divide the workload for Room Attendants, and personally oversee the preparation of VIP rooms.
• Daily coordination: Assign tasks and ensure a smooth workflow. You will work closely with the Front Office regarding room statuses, VIP arrivals, early check‑ins, and special requests.
• Quality control: Inspect guest rooms, corridors, and public areas to maintain our high standards.
• Supervision: Coordinate the daily operations of RAs, AD staff, and Housemen, supporting them with their daily tasks.
• Inventory & maintenance: Monitor stock levels of cleaning products and supplies. Perform minor "spot repairs" when possible; otherwise, coordinate with the Technical Department and track resolution.
• The closing: Complete the final inspection round of public areas, collect team lists, and send out the daily handover.
• Administration: Assist with quality programs, performance reviews, and administrative tasks to improve overall room quality and team performance.

Your Talents

In addition to having an affinity with the hospitality industry, you are flexible, guest‑oriented, and detail‑focused. Furthermore:

• You are driven and hands‑on.
• You are willing to roll up your sleeves and get things done.
• You are flexible in your availability; working weekends is not a problem for you.
• You are responsible and have a strong eye for detail, ensuring guests never have to complain about a dirty hotel room.
• You are in good physical condition.
• You have at least 1 year of relevant work experience.
• You have MBO level 3 working and thinking ability.
• You live in or near Amsterdam and can easily reach us by bike or public transport.
• You speak Dutch, English, or Spanish.

Benefits

• A dynamic working environment within an independent and culturally oriented hotel in Amsterdam.
• We offer a pleasant working atmosphere with fun and social colleagues who are building a close‑knit team together.
• Travel allowance for commuting.
• A pension scheme through the Hospitality & Catering Pension Fund.
• We offer attractive employment conditions, such as a good salary, fun staff outings, employee discounts, and the opportunity for an overnight stay for two people after completing your probation period.

About Hotel Arena

Hotel Arena is a monumental four‑star superior design hotel, located in Oosterpark in Amsterdam. The historic building, dating back to 1888, has served various purposes over the years—from a Roman Catholic girls’ orphanage to a sleep‑in—and has evolved into a contemporary hotel where history and modern design come together. The hotel features 141 renovated rooms, a restaurant with 130 seats, and a spacious terrace (approximately 150 seats in summer), five creative meeting and event studios, the Salon, and the iconic Chapel with a capacity of up to 1 000 guests. Hotel Arena positions itself as a cultural meeting place where hospitality, art, design, and events converge. Under one roof, hotel guests, business relations, and visitors come together for overnight stays, dining, meetings, exhibitions, concerts, and large‑scale events.