HOUSEKEEPING MANAGER

Selton Skye; Montfoort; On-site; EUR 4,000 - 7,000; Full time

Job summary

Capemay Properties Limited is seeking a Housekeeping Manager to plan, organize, and lead housekeeping across residential, commercial, and retail properties. The role ensures high standards of cleanliness, safety and presentation while optimizing resources and costs.

The candidate should have a Bachelor's degree in Hospitality/Facilities/Business, plus professional housekeeping certification, and 5–7 years of experience with at least 3 in a supervisory role.

Qualifications

• Bachelor’s Degree in Hospitality Management, Facilities Management, Business Administration, or related field.
• Professional certification in Housekeeping.

Responsibilities

• Operational management of housekeeping across properties.
• Develop and implement housekeeping policies, SOPs, and standards.
• Plan and oversee daily housekeeping operations across all properties.
• Maintain common areas, offices, apartments, washrooms, and public spaces to company standards.
• Conduct routine inspections for quality and cleanliness.
• Respond promptly to housekeeping requests and complaints.
• Develop staff work schedules and allocate resources.
• Conduct performance evaluations and improvement initiatives.
• Promote teamwork, discipline and customer-focused service.
• Establish quality control systems and conduct audits.
• Monitor inventory of chemicals, equipment, linen, uniforms, and consumables.
• Ensure proper storage and handling of cleaning materials.
• Minimize waste and control costs.
• Lead health, safety and compliance with regulations.
• Prepare departmental budgets and identify cost-saving opportunities.
• Maintain excellent relationships with tenants, clients and visitors.
• Resolve housekeeping-related complaints promptly.
• Ensure excellent presentation of managed properties.
• Prepare weekly and monthly housekeeping reports and track KPIs.

Skills

Leadership

Team Management

Customer Service Excellence

Budget Management

Inventory Control

Planning and Organization

Communication Skills

Problem Solving

Attention to Detail

Time Management

Microsoft Office proficiency

Education

Bachelor's degree in Hospitality Management

Bachelor's degree in Facilities Management

Bachelor's degree in Business Administration

Professional certification in Housekeeping

Job description

Housekeeping Manager

Closing on: Aug 15, 2026

Job Purpose

The Housekeeping Manager is responsible for planning, organizing, directing, and controlling all housekeeping operations to ensure that residential, commercial, and retail properties are maintained to the highest standards of cleanliness, hygiene, safety, and presentation. The role ensures efficient utilization of resources, compliance with health and safety standards, and delivery of exceptional service to tenants, clients, and visitors.

Key Responsibilities

• Operational Management
• Develop and implement housekeeping policies, procedures, and standard operating procedures (SOPs).
• Plan and oversee daily housekeeping operations across all company properties.
• Ensure all common areas, offices, apartments, washrooms, and public spaces are maintained to company standards.
• Conduct routine inspections to ensure quality and cleanliness standards are achieved.
• Ensure prompt response to housekeeping requests and complaints.
• Leadership and Supervision
• Develop work schedules and allocate staff efficiently.
• Conduct performance evaluations and implement performance improvement initiatives.
• Promote teamwork, discipline, and customer-focused service delivery.
• Quality Assurance
• Establish quality control systems.
• Conduct regular audits and inspections.
• Ensure housekeeping standards align with hospitality and property management best practices.
• Monitor customer satisfaction and implement corrective actions.
• Inventory and Asset Management
• Manage inventory of cleaning chemicals, equipment, linen, uniforms, and consumables.
• Ensure proper storage and handling of cleaning materials.
• Minimize waste and control operational costs.
• Recommend replacement of damaged equipment.
• Health, Safety and Compliance
• Ensure compliance with Occupational Health & Safety requirements.
• Ensure proper handling of hazardous chemicals.
• Lead emergency cleaning and sanitation procedures.
• Maintain compliance with environmental and sanitation regulations.
• Budget and Cost Control
• Prepare departmental budgets.
• Identify cost-saving opportunities without compromising quality.
• Customer Service
• Maintain excellent relationships with tenants, clients, and visitors.
• Resolve housekeeping-related complaints promptly.
• Ensure excellent presentation of all managed properties.
• Reporting
• Prepare weekly and monthly housekeeping reports.
• Report maintenance defects requiring technical attention.
• Track KPIs and departmental performance.

Qualifications

• Bachelor’s Degree in Hospitality Management, Facilities Management, Business Administration, or related field.
• Professional certification in Housekeeping

Experience

• Minimum 5–7 years’ experience in housekeeping or facilities management.
• At least 3 years in a supervisory or managerial role.
• Experience managing residential, commercial, or hospitality facilities.

Skills & Competencies

• Leadership
• Team Management
• Customer Service Excellence
• Budget Management
• Inventory Control
• Planning and Organization
• Communication Skills
• Problem Solving
• Attention to Detail
• Time Management
• Microsoft Office proficiency

Contact

Capemay Properties Limited

Location: 80 Spintex Rd, Accra, Ghana

Phone: [phone]

Email: [e-mail]