Hotel Operations & Strategic Projects Internship

Sofitel; Amsterdam; On-site; EUR 6,100 - 7,300; Full time

Benefits offered by this job

Internship allowance €600 gross

Daily staff meals

Internal training opportunities

Job summary

Sofitel Amsterdam is offering a hands-on internship starting September 2027, giving you exposure to all hotel operations and daily interaction with the Director of Operations to observe high‑level decision making and leadership. You will own projects, support guest-facing roles when needed, and develop strong project management and leadership skills in a luxury hospitality setting.

This paid internship (€600 gross per month) includes mentorship, cross-department exposure, and internal training

Qualifications

• Hospitality student, HBO or University level, enrolled for the full internship duration, seeking a management level internship of at least 5 months, full time.
• Strong organisational skills with a natural eye for detail and structure.
• Passion for luxury hospitality and operational excellence.
• Strong communication skills analytical mindset and proactive attitude.
• Ability to multitask, prioritise and stay organised in a fast paced environment.
• Fluency in English.

Responsibilities

• Support the Director of Operations in managing multiple operational projects across various departments.
• Ensure proper follow up of timelines, action plans and cross departmental communication.
• Actively participate in multiple cross departmental projects, from concept development, to execution and evaluation.
• Assist in monitoring service quality guest satisfaction and operational standards.
• Contribute to process improvement initiatives, including SOP updates, operational audits and sustainability actions.
• Analyse performance data and prepare clear structured reports to support decision making.
• Collaborate with department managers to identify operational opportunities and propose solutions.
• Shadow operational leaders to gain holistic exposure to all hotel functions.

Job description

*Available from September 2027

About the Role

This internship offers a hands-on introduction to the full spectrum of hotel operations and provides direct exposure to strategic decision making at a management level. What makes this internship truly unique, is the opportunity to work side by side with the Director of Operations on a daily basis, gaining direct insight into high level decision making and operational leadership. You will have ownership over a variety of projects and act as a true Director’s assistant in managing all operational departments. When support is needed, you will actively support any guest facing role.

This role is ideal for someone looking to build a long-term career in hospitality and who is eager to develop strong project management skills.

Key Responsibilities

• Support the Director of Operations in managing multiple operational projects across various departments.
• Ensure proper follow up of timelines, action plans and cross departmental communication.
• Actively participate in multiple cross departmental projects, from concept development, to execution and evaluation.
• Assist in monitoring service quality guest satisfaction and operational standards.
• Contribute to process improvement initiatives, including SOP updates, operational audits and sustainability actions.
• Analyse performance data and prepare clear structured reports to support decision making.
• Collaborate with department managers to identify operational opportunities and propose solutions.
• Shadow operational leaders to gain holistic exposure to all hotel functions.

What We're Looking For

• Hospitality student, HBO or University level, enrolled for the full internship duration, seeking a management level internship of at least 5 months, full time.
• Strong organisational skills with a natural eye for detail and structure.
• Passion for luxury hospitality and operational excellence.
• Strong communication skills analytical mindset and proactive attitude.
• Ability to multitask, prioritise and stay organised in a fast paced environment.
• Fluency in English.

What We Offer

• Direct mentorship and daily collaboration with the Director of Operations.
• Exposure to all operational departments and strategic projects.
• A supportive learning environment focused on professional growth and leadership development.
• The opportunity to lead or co-lead tangible projects that make a real impact.
• Internship allowance of €600 gross, daily staff meals, and internal training opportunities.
• A vibrant international workplace in one of Amsterdam's most iconic hotels.