Hotel Operations & Strategic Projects Internship

Sofitel Legend The Grand Amsterdam; Amsterdam; On-site; EUR 6,100 - 7,300; Full time

Benefits offered by this job

Internship allowance €600 gross

Daily staff meals

Internal training opportunities

Mentorship with Director of Operations

Job summary

Sofitel Legend The Grand Amsterdam is offering a hands-on internship in hotel operations with daily collaboration alongside the Director of Operations. You will own projects and assist all operational departments, supporting guest-facing roles as needed.

The program is designed for a hospitality student to gain leadership experience over a minimum five-month, full-time period. Direct mentorship and exposure to strategic decision-making will be central, with opportunities to lead tangible

Qualifications

• Hospitality student at HBO or University level, enrolled for the full internship duration.

Responsibilities

• Support the Director of Operations in managing multiple operational projects across departments.
• Ensure follow up of timelines, action plans and cross-department communication.
• Participate in cross-department projects from concept to execution and evaluation.
• Monitor service quality, guest satisfaction and operational standards.
• Contribute to SOP updates, audits and sustainability actions.
• Analyze performance data and prepare structured reports for decision making.
• Collaborate with department managers to identify opportunities and propose solutions.
• Shadow operational leaders to gain holistic exposure to hotel functions.

Skills

Fluent English

Organisational skills

Communication skills

Analytical mindset

Proactive attitude

Education

Hospitality student

Job description

About The Role

This internship offers a hands-on introduction to the full spectrum of hotel operations and provides direct exposure to strategic decision making at a management level. What makes this internship truly unique, is the opportunity to work side by side with the Director of Operations on a daily basis, gaining direct insight into high level decision making and operational leadership. You will have ownership over a variety of projects and act as a true Director's assistant in managing all operational departments. When support is needed, you will actively support any guest facing role.

• Available from September 2027

About The Role

This internship offers a hands-on introduction to the full spectrum of hotel operations and provides direct exposure to strategic decision making at a management level. What makes this internship truly unique, is the opportunity to work side by side with the Director of Operations on a daily basis, gaining direct insight into high level decision making and operational leadership. You will have ownership over a variety of projects and act as a true Director's assistant in managing all operational departments. When support is needed, you will actively support any guest facing role.

Key Responsibilities

• Support the Director of Operations in managing multiple operational projects across various departments.
• Ensure proper follow up of timelines, action plans and cross departmental communication.
• Actively participate in multiple cross departmental projects, from concept development, to execution and evaluation.
• Assist in monitoring service quality guest satisfaction and operational standards.
• Contribute to process improvement initiatives, including SOP updates, operational audits and sustainability actions.
• Analyse performance data and prepare clear structured reports to support decision making.
• Collaborate with department managers to identify operational opportunities and propose solutions.
• Shadow operational leaders to gain holistic exposure to all hotel functions.

What We're Looking For

• Hospitality student, HBO or University level, enrolled for the full internship duration, seeking a management level internship of at least 5 months, full time.
• Strong organisational skills with a natural eye for detail and structure.
• Passion for luxury hospitality and operational excellence.
• Strong communication skills analytical mindset and proactive attitude.
• Ability to multitask, prioritise and stay organised in a fast paced environment.
• Fluency in English.

What We Offer

• Direct mentorship and daily collaboration with the Director of Operations.
• Exposure to all operational departments and strategic projects.
• A supportive learning environment focused on professional growth and leadership development.
• The opportunity to lead or co-lead tangible projects that make a real impact.
• Internship allowance of €600 gross, daily staff meals, and internal training opportunities.
• A vibrant international workplace in one of Amsterdam's most iconic hotels.