Hotel Night Host: Guest Service & Night Shift

Leonardo Hotels; Amsterdam; On-site; EUR 26,000 - 29,000; Part time

Benefits offered by this job

On-call contract

Travel allowance

25 days holiday (+5 optional)

Staff discounts

Bicycle scheme

Referral bonus

Team events

Job summary

The Manor Amsterdam is part of Leonardo Hotels Benelux, a group operating 28 hotels in the Netherlands and Belgium. This night shift role in Amsterdam East focuses on guest check-ins/outs, night-time guest assistance, and preparation for the next day.

You will collaborate with a night-team, maintain service excellence, and support morning staff to ensure a smooth handover. Ideal candidates are enthusiastic, able to work independently and as part of a team, and live in/near Amsterdam.

Qualifications

• Must have a guest-first attitude and strong service mindset.
• Able to work both in a team and independently.
• Fluent English; Dutch is a plus.
• Experience with MEWS is beneficial.

Responsibilities

• Handle guest check-ins/outs during night shift with a colleague.
• Answer guest questions and provide timely assistance.
• Prepare arrivals for the next day to start smoothly in the morning.
• Order taxis or provide extras (e.g., blankets) as needed.
• Brief the morning shift at end of shift and hand over tasks.

Skills

Guest service

Teamwork

Self-reliance

English fluency

MEWS system

Tools

MEWS

Job description

The Manor Amsterdam is part of Leonardo Hotels Benelux, a group operating 28 hotels in the Netherlands and Belgium. This night shift role in Amsterdam East focuses on guest check-ins/outs, night-time guest assistance, and preparation for the next day.

You will collaborate with a night-team, maintain service excellence, and support morning staff to ensure a smooth handover. Ideal candidates are enthusiastic, able to work independently and as part of a team, and live in/near Amsterdam.