Host Service & Reception (m/f/d) - New Opening

Ruby Hotels; Rotterdam; On-site; EUR 21,000 - 32,000; Full time

Benefits offered by this job

Staff rates

Ruby F&B Credit

Mobility allowance

Training & mentoring

Profit-sharing

Positive reviews

Job summary

Ruby Hotels in Rotterdam seeks a guest-focused hospitality teammate to welcome guests, manage self-check-in, and help craft memorable experiences. You will assist at the front desk, prepare cocktails and breakfast offerings, and contribute to a smooth daily operation in a fast-paced hotel setting.

Fluency in Dutch and English is required, and flexibility for shifts is expected. Join a team that values personality, soul, and Lean Luxury hospitality.

Qualifications

• Experience in hotel industry preferred.
• Flexible and able to work in shifts.
• Reliable, multitask and eager to learn.
• Empathetic and enjoy sharing enthusiasm with guests.
• Great sense of humor and teamwork.
• Fluent in Dutch and English.

Responsibilities

• Be the first point of contact for guests and ensure they feel at home.
• Support guests with self-check-in and front desk tasks.
• Prepare cocktails, drinks and snacks with care.
• Oversee breakfast buffet and barista skills.
• Handle goods receiving, inspection and storage per standards.
• Share insider city tips with guests.

Skills

Dutch

English

Hotel industry experience

Job description

At Ruby, your personality really matters, your time really matters, and we strongly believe we groove way better together. At Ruby, we keep breaking new ground.

Hey Sunshine,

You think travelling is more than just the next summer holiday, but the feeling of being at home anywhere in the world? That your workplace should be a place with personality and soul , where new ideas come to life? Then you are the missing olive in our Martini, the missing melody in our music, and the heartbeat of our Ruby Tessa.

Our Ruby Tessa looks straight ahead – into the future of Rotterdam. Born from a city that chose progress over nostalgia, she captures Rotterdam’s fearless post-war spirit and its belief that tomorrow is built today. Inspired by the optimism of 1950s modernism and the bold visions of futurism, we’ve mixed clean architectural lines with playful retro-future accents and a confident ’80s edge. Ruby Tessa is a place to pause, reset and tap into a city that never stops moving forward. With 225 rooms, she rises in Galshaven, just southwest of the city centre, putting Rotterdam’s historic heart, the iconic Market Hall and excellent transport connections within easy reach – while the skyline around you proves one thing: the future is now.

We are a fast-growing hospitality group with existing hotels and workspaces in some of Europe’s most exciting locations and many more projects under construction. We break new ground with our Lean Luxury philosophy , creating a contemporary and affordable form of luxury.

The role is set to start in September, just in time for the opening of our hotel in October. First interviews are planned for the middle of August, and those invited to our first audition will hear from us separately.

Join us and make it your own story

Trust us, you won’t get bored, as you:

• are not only an all-rounder and multitasking talent, but also the first point of contact for our guests to make them feel at home from the very first moment to the last drink
• support our guests with the self-check-in process and take on additional front desk responsibilities
• prepare cocktails, drinks, and delicious snacks with a few skillful moves, ensuring smooth and seamless service
• lovingly take care of our breakfast buffet in the morning and wow our guests with your barista skills
• roll up your sleeves when it comes to goods receiving, inspection, and storage, always keeping an eye on the perfect mise-en-place according to our setups and standards
• share your insider tips with our guests, pointing them to the best hotspots in the city

We’ve been waiting for you, since you have/are:

• ideally gained some experience in the hotel industry, don’t worry if you don’t know what “mise-en-place” means yet
• flexible and ready to work in shifts
• counting reliability, multitasking and your willingness to learn among your strengths
• empathetic with others and love sharing your enthusiasm with those around you
• a great sense of humour, enjoy working in a team, and love interacting with our guests
• speaking fluent Dutch and English

What’s in for you? That’s how we groove:

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Ruby, Ruby, Ruby

• your style, your smile, your ideas – bring your personality to work. Maybe even with a new tattoo, piercing or hair colour on us?
• better together – at work, during team events or just because it’s Monday
• less work, same money – for us, full-time means 35 hours and every hour counts
• no more excuses – we support your sports program
• LEGEN…wait for it…DARY staff rates - for you and your travel buddy
• sip, snack, repeat - with your Ruby F&B Credit
• no matter how you get to work – a mobility allowance comes on top
• take it to the next level – secure yourself some extra cash through profit-sharing, talent scouting and positive reviews
• level up your game – with trainings, coaching, and mentoring, you get the chance to grow, just like Ruby does
• innovation is part of our DNA – Lean Luxury, paperless, cashless, … you name it

Money, Money, Money

• sip, snack, repeat - with your Ruby F&B Credit
• no matter how you get to work – a mobility allowance comes on top
• take it to the next level – secure yourself some extra cash through profit-sharing, talent scouting and positive reviews

Ain’t no mountain high enough

• level up your game – with trainings, coaching, and mentoring, you get the chance to grow, just like Ruby does
• innovation is part of our DNA – Lean Luxury, paperless, cashless, … you name it

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Where have you been so long?

Whether you’re a social butterfly with a flair for cocktail-shaking, a creative soul with an eye for design, or a pro at planning and behind-the-scenes magic -there’s a place for you at Ruby. We’re always looking for friendly faces and passionate team players.

Not perfect CVs, but great personalities , who’ll help us create hotels and workspaces with character and soul. So, whatever makes you tick, join us and start your Ruby story.

Diversity, Equity & Inclusion

We believe that…
…you can love whoever you want
…you should decide for yourself whether and with which pronouns you would like to be addressed
…you can be proud of your heritage and culture
…you don’t have to justify your religion or world view
…you are good, just as you are and make our team and Ruby’s diversity unique

We can’t deal with: isms
Racism, sexism, heterosexism, antisemitism, and such kind of isms are not tolerated here.

If you want to know what to expect, why not have a listen to our Ruby stories?

www.ruby-hotels.com/stories

Get to know our People & Culture Team

Any questions about our pitch? Then contact us at [e-mail] [phone].

Your Ruby Recruitment Team