Hospitality Tech Support Specialist — Own Fast Resolutions

Tebi; Amsterdam; On-site; EUR 42,000 - 64,000; Full time

Benefits offered by this job

Start-up Equity

Competitive Salary

Flexible time off

Lunch in the office

Team events

Job summary

Tebi is seeking a Customer Support Specialist to be the first contact for merchants, turning stressful moments into solutions. You will own the resolution end-to-end, from initial reply to final fix, with a focus on empathy and personal touch while scaling with AI automation.

You’ll communicate across chat, email and phone, collaborating with Engineering, Product and Ops to resolve complex issues, and you’ll help shape knowledge base updates and proactive education for merchants.

Qualifications

• Fluent in Dutch and English.
• Empathetic and creative problem-solver with hospitality experience.
• Strong written and verbal communication across chat, email and phone.
• Willing to learn and become expert in Tebi system.
• Reliable, with on-call availability and proactive attitude.

Responsibilities

• Own the first response for merchants across chat, email and phone.
• Diagnose issues quickly using product knowledge and instincts.
• Collaborate with Engineering, Product and Ops to resolve problems.
• Translate learnings into documentation, feedback and training material.
• Leverage AI-powered workflows to improve efficiency and scale processes.

Skills

Creative problem solver

Empathy

Clear communicator

Product knowledge

Persistence

On-call readiness

Dutch & English fluency

Italian/Spanish nice-to-have

AI-powered workflows

Tools

AI tools

Knowledge base

Job description

Tebi is seeking a Customer Support Specialist to be the first contact for merchants, turning stressful moments into solutions. You will own the resolution end-to-end, from initial reply to final fix, with a focus on empathy and personal touch while scaling with AI automation.

You’ll communicate across chat, email and phone, collaborating with Engineering, Product and Ops to resolve complex issues, and you’ll help shape knowledge base updates and proactive education for merchants.