Hospitality Ops Intern: Duty Management Leader in Training

PPHE Hotel Group; Amsterdam; On-site; EUR 7,800 - 8,900; Full time

Benefits offered by this job

Meal during shift

Discounted hotel rates including Park/

Job summary

Park Plaza Amsterdam Airport offers a Duty Management Intern role, reporting to the Rooms Division Manager. You will work across Front Office, Housekeeping, Food & Beverage and Maintenance to support daily operations and guest experiences.

This fast-paced environment focuses on leadership, decision-making and problem-solving while contributing to service excellence. You will gain practical management exposure, participate in meetings, and support with projects, audits and training activities.

Qualifications

• Currently enrolled in Hospitality, Hotel Management, Tourism Management, or related study programme.
• Strong communication skills in English, written and spoken.
• Passion for hospitality and guest experiences.
• Proactive, organised, and eager to learn in a dynamic hotel environment.
• Strong problem‑solving abilities and ability to work with multiple departments.

Responsibilities

• Support Rooms Division Manager in overseeing daily operation across Front Office, Housekeeping, F&B and Maintenance.
• Be central contact for operational matters and improve inter-department communication.
• Inspect guest rooms and public areas to maintain standards.
• Assist with guest inquiries, complaints and service recovery.
• Coordinate VIP arrivals and special guest requests.
• Monitor guest satisfaction and act on feedback and reviews.
• Assist with room inventory management and occupancy monitoring.
• Support F&B operations during busy periods and events.
• Coordinate with departments to resolve operational challenges quickly.
• Assist in emergencies and ensure health, safety and security procedures.

Skills

English communication

Leadership potential

Teamwork

Education

Hospitality-related studies

Job description

Park Plaza Amsterdam Airport offers a Duty Management Intern role, reporting to the Rooms Division Manager. You will work across Front Office, Housekeeping, Food & Beverage and Maintenance to support daily operations and guest experiences.

This fast-paced environment focuses on leadership, decision-making and problem-solving while contributing to service excellence. You will gain practical management exposure, participate in meetings, and support with projects, audits and training activities.