Hoofd Klantenservice & Logistiek / Customer Service & Logistics Lead

Biocatalysts Ltd; 's-Hertogenbosch; On-site; EUR 40,000 - 55,000; Full time

Job summary

BRAINBiocatalysts is seeking a customer service lead to drive the Nieuwkuijk team and ensure smooth order handling from receipt to despatch. You will oversee export logistics compliance and liaise with Cardiff to share knowledge across sites.

At least 1 year in customer service, strong logistics understanding, and a customer-centric mindset are essential for success in this fast-paced role based at our Nieuwkuijk site in the Netherlands.

Qualifications

• Fluent in Dutch and English.
• Experience as a Team Lead.
• Robust knowledge of logistics requirements.
• 1 year of experience in a customer service role.
• Strong customer focus and clear voice of the customer.
• Ability to thrive in a dynamic, fast-changing environment.

Responsibilities

• Lead for Nieuwkuijk Customer service team
• Subject matter owner for export logistic compliance including Health Certificates
• Coordinating with Cardiff Customer Service for knowledge sharing and cross site support
• Managing and developing all Customer Service reporting needs
• Support Divisional Customer Service and Logistics Manager driving order to ship processes
• Interact directly with our customer base to receive and input orders into Odoo
• Provide customers with order acknowledgements, despatch and delivery information
• Manage order related queries in a timely manner by email and telephone
• Build strong relationships with customers to ensure a high level of customer satisfaction

Skills

Dutch fluency

English fluency

Team Lead

Logistics knowledge

Customer service

Tools

Odoo

Job description

About BRAINBiocatalysts

BRAINBiocatalysts is an innovative biotechnology company driving a sustainable, bio-based future across diverse industries, focusing on Food and Life Sciences. We offer end-to-end enzyme solutions by seamlessly integrating our expert enzyme discovery and engineering capabilities with commercial-scale manufacturing proficiency and the leading, customer-centric focus of our applications teams. We aim to transform production processes globally: delivering natural, efficient enzyme products that optimize processing and enhance quality in food manufacturing and enabling the creation of next-generation pharmaceuticals and diagnostics. We serve our customers across the world with offices and production infrastructure in Cardiff (UK), Nieuwkuijk (NL), Zwingenberg (DE) and Tampa (US).

Purpose of Role

This role is responsible for delivering excellent customer service, whilst handling customer enquiries, providing customer support, managing orders, arranging logistics and export documentation and inputting data throughout the order to ship process. Working to continuously improve the customer experience through effective communication and service. You will work as a team to ensure customer orders despatch in a timely manner.

Expected Activities

• Lead for Nieuwkuijk Customer service team


• Subject matter owner for export logistic compliance including Health Certificates


• Coordinating with Cardiff Customer Service for knowledge sharing and cross site support


• Managing and developing all Customer Service reporting needs


• Support Divisional Customer Service and Logistics Manager driving order to ship processes, ensuring all processes are documented and training whilst driving continuous improvement


• Interact directly with our customer base to receive and input orders into Odoo for processing


• Provide customers with order acknowledgements, despatch and delivery information


• Manage order related queries in a timely manner by email and telephone


• Build strong relationships with customers to ensure a high level of customer satisfaction

Knowledge & Experience

Must be fluent in Dutch & English

Experience as a Team Lead

Robust knowledge of Logistics requirements

1 year of experience in a Customer Service type role

Strong Customer Focus and passion for being the voice of the customer

Ability to thrive in a dynamic, fast-changing environment