Head of Retention & Delivery — Remote, COO Path

PUCK; Amsterdam; Remote; GBP 120,000 - 180,000; Full time

Benefits offered by this job

Executive coaching

Leadership development budget

Remote work across Europe

In-person time in Amsterdam whenNeeded

Job summary

OKTOBER runs email and retention marketing for 50+ Shopify scale-ups from Amsterdam, with a remote team across Europe. The founder remains head of delivery, and this hire changes that.

You will run delivery across retention and design, develop the leads, and manage client relationships at scale while shaping how AI is integrated into the workflow. You’ll also contribute to senior hiring as the company grows toward a COO path.

Qualifications

• Experience leading other leaders and managing large teams.
• Experience delivering for an agency during rapid growth.
• Ability to handle high-stakes client meetings and escalation.
• Proven ability to build scalable processes and systems.
• Strong knowledge of retention and CRM strategies.

Responsibilities

• Oversee delivery across retention and design, upholding quality and playbooks.
• Manage 3–6 team leads and 40+ staff, developing leaders and their teams.
• Own client relationships and ensure issues are resolved at the first contact.
• Drive portfolio retention and set churn-reduction goals with the founder.
• Determine where AI fits into the workflow and what it should replace.
• Lead senior hiring with influence on company growth and structure.

Skills

Leadership

Delivery leadership

Client relationships

CRM & retention

Job description

OKTOBER runs email and retention marketing for 50+ Shopify scale-ups from Amsterdam, with a remote team across Europe. The founder remains head of delivery, and this hire changes that.

You will run delivery across retention and design, develop the leads, and manage client relationships at scale while shaping how AI is integrated into the workflow. You’ll also contribute to senior hiring as the company grows toward a COO path.