Head of Documentation and Enablement

Wolters Kluwer - Financial Services Solutions; Alphen aan den Rijn; On-site; EUR 110,000 - 170,000; Full time

Job summary

Wolters Kluwer invites applications for Head of Documentation and Enablement to lead a multidisciplinary team of technical writers, instructional designers, and video editors. You will empower deployment teams, partners and customers to deploy, configure, and use our enterprise software solutions.

You will define strategy, oversee content quality and governance, and collaborate with Product, Engineering, Professional Services, and Customer Success to align content with releases and user needs.

Qualifications

• 4+ years leading documentation or enablement teams in a B2B enterprise software environment.
• Strong understanding of technical writing, instructional design, and multimedia content creation.
• Familiarity with modern documentation platforms, LMS systems, and video editing tools.
• Awareness of how AI and automation can support content development and learning experiences.
• Excellent leadership, communication, and stakeholder management skills.
• Native-level fluency in English, French is a plus.

Responsibilities

• Define and execute the overall strategy and roadmap for documentation and enablement.
• Lead, mentor, and scale a multidisciplinary team of writers, instructional designers, and video creators.
• Oversee creation and maintenance of all documentation and enablement content, ensuring accuracy, consistency and ease of use.
• Collaborate with Product, Engineering, Professional Services, Customer Success, and Partners to ensure content aligns with releases and stakeholder needs.
• Develop scalable enablement programs that support internal teams, partners, and customers throughout deployment and adoption.
• Establish and track metrics that measure effectiveness and continuously refine content based on analytics, feedback, and product changes.
• Implement and evolve documentation standards, templates, governance, and tooling, including responsible adoption of AI to enhance productivity and quality.
• Continuously innovate enablement methods by staying current with industry trends, instructional design best practices, and emerging content technologies.

Skills

Technical writing

Instructional design

Multimedia content

Documentation platforms

LMS systems

Video editing

AI for content

Job description

#Bethedifference If making a difference matters to you, then you matter to us.

About the Role

We are seeking a forward-thinking and hands-on leader to head our Documentation and Enablement team. This team plays a critical role in empowering deployment teams, professional services, implementation partners, administrators, and end users to successfully deploy, install, configure, administrate, and use our enterprise software solutions. As the Head of Documentation and Enablement, you will lead a multidisciplinary team of technical writers, instructional designers, and video editors. You will be responsible for defining and executing a cohesive enablement strategy that ensures our stakeholders have access to high-quality, accurate, and engaging content across formats and channels.

Responsibilities

• Define and execute the overall strategy and roadmap for documentation and enablement.
• Lead, mentor, and scale a multidisciplinary team of writers, instructional designers, and video creators.
• Oversee creation and maintenance of all documentation and enablement content, ensuring accuracy, consistency and ease of use.
• Collaborate with Product, Engineering, Professional Services, Customer Success, and Partners to ensure content aligns with releases and stakeholder needs.
• Develop scalable enablement programs that support internal teams, partners, and customers throughout deployment and adoption.
• Establish and track metrics that measure effectiveness and continuously refine content based on analytics, feedback, and product changes.
• Implement and evolve documentation standards, templates, governance, and tooling, including responsible adoption of AI to enhance productivity and quality.
• Continuously innovate enablement methods by staying current with industry trends, instructional design best practices, and emerging content technologies.

Requirements

• 4+ years experience leading documentation or enablement teams in a B2B enterprise software environment.
• Strong understanding of technical writing, instructional design, and multimedia content creation.
• Familiarity with modern documentation platforms, LMS systems, and video editing tools.
• Awareness of how AI and automation can support content development and learning experiences.
• Excellent leadership, communication, and stakeholder management skills.
• Native-level fluency in English, French is a plus.

Our Interview Practices To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we’re getting to know you—not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process. Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.

If making a difference matters to you, then you matter to us. Join us, at Wolters Kluwer, and be part of a dynamic global technology company that makes a difference every day. We’re innovators with impact. We provide expert software and information solutions that the world’s leading professionals rely on, in the moments that matter most. You’ll make a real difference in the lives of millions of people. Together with our customers, we help to advance sustainability, health, justice, prosperity, and commerce around the world. You can thrive at Wolters Kluwer, where diversity is core to our collective strength and high performance. Be your unique self, share your creative ideas, do your best work, and take time to grow in our caring and inclusive culture where you can belong.

Wolters Kluwer reported 2025 annual revenues of €6.1 billion. The group serves customers in over 180 countries, maintains operations in over 40 countries, and employs more than 21,000 people worldwide. Our customers work in industries that impact the lives of millions of people every single day. Our mission is to empower our professional customers with the AI-powered solutions they need to make critical decisions, achieve successful outcomes, and increase productivity. We deliver trusted, AI-powered expert solutions that combine deep domain knowledge, proprietary content, and advanced technology to provide expert-validated insights, automate workflows, and drive better outcomes. Today, nearly 70% of our digital revenues come from AI-powered solutions, reflecting our strategic focus on embedding AI into professional workflows and delivering measurable productivity gains. We are committed to helping professionals navigate complexity, improve the way they work, and solve critical challenges through cloud-based, AI-powered platforms that integrate seamlessly into their workflows and ecosystems. Our solutions are designed to deliver impact when it matters most, especially in high-stakes environments where accuracy and trust are essential. With a nearly 190-year legacy, Wolters Kluwer continues to evolve its portfolio of digital solutions and services to meet the changing needs of professionals worldwide, enabling them to work faster, make smarter decisions, and deliver better outcomes. For more information about our solutions and organization, visit www.wolterskluwer.com, or follow us on LinkedIn, Instagram and Facebook.

Wolters Kluwer has a dedicated team of experienced talent acquisition professionals who are ready to hear what makes you tick and share how Wolters Kluwer can help you achieve your goals and ambitions. Here Rasi Fawaz shares some tips on what recruiters are looking for on a resume. As a global organization, we recognize that solving a wide range of complex problems requires diverse perspectives and innovative thinking. We know that bringing our best to our customers, communities, and other key stakeholders requires a highly engaged and talented workforce – one that represents the diversity of those we serve and the communities where we live and work. We aim to provide a welcoming environment and equitable opportunities for all employees regardless of background, nationality, race, ethnicity, gender, gender identity, age, sexual orientation, marital status, disability, or religion. This principle is ingrained in our company values and articulated in our Code of Business Ethics. At Wolters Kluwer, you’ll feel valued for your contributions, and you’ll know that your health, safety, and well-being are important to us. Our well-being benefits provide tools, programs, and resources to help our diverse employees feel healthy, happy, safe, and prosperous. Our global Together we thrive well-being program reflects our commitment to supporting colleagues across physical, mental, social, and financial well-being. That commitment has been recognized externally through Ragan’s Top Places to Work for Employee Wellbeing: Large Organization in 2024. More recently, Wolters Kluwer was recognized by Forbes as one of America’s Best Large Employers 2026 and America’s Best Employers for Engineers 2026. In 2025, Wolters Kluwer was also recognized by Forbes as one of America’s Best Employers for Women. To ensure we continue to drive innovation that enables us to develop products and services to best serve our customers, we cultivate a workplace culture rooted in mutual respect, bringing forward insights from a wide range of backgrounds, perspectives, and experiences. We are also committed to complying with laws requiring equal opportunity in hiring, promotion, and other employment decisions. All qualified applicants will receive consideration without regard to race, color, religion, sex (including pregnancy, gender identity, transgender status, and sexual orientation), national origin, disability, age, genetic information, veteran status or any other characteristic protected by applicable law, and we do not tolerate discrimination on any of these bases.

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