Business Systems Analyst

Wolters Kluwer - Financial Services Solutions; Netherlands; Remote; EUR 60,000 - 90,000; Full time

Job summary

Wolters Kluwer Financial Services Solutions is seeking a Business Systems Analyst based in the Netherlands (Hoevelaken) to translate complex processes into clear requirements and harmonised solutions across countries. You will collaborate with Sales, Marketing, Operations, Product and IT to analyse processes, surface risks, and support adoption during implementation.

The role emphasizes practical analysis over deep configuration, with 5+ years in a similar role and English fluency; Dutch is a

Qualifications

• 5+ years of experience as a Business Analyst, Business Consultant, or similar role.
• Experience working in international or matrix organisations.
• Involvement in system implementations, migrations, or transformations.
• Fluent English is required; Dutch is a strong plus.

Responsibilities

• Turn complexity into clarity across processes and systems.
• Analyse processes, systems, and ways of working across countries.
• Translate business needs into clear problem statements and structured requirements.
• Identify opportunities to standardise, harmonise and simplify.
• Support decisions on standardisation versus local adaptations.
• Surface risks, gaps, and dependencies early.
• Collaborate with stakeholders across Sales, Marketing, Operations, Support, Product and IT.
• Create documentation to explain complex changes clearly.
• Support teams during implementation and change.
• Ensure new solutions deliver value and are adopted.

Skills

Business Analysis

International experience

Stakeholder communication

English fluency

Tools

CRM

ERP

Job description

Wolters Kluwer delivers expert solutions that combine deep domain knowledge with advanced technology, enabling professionals to make better decisions, stay compliant with complex regulations, and improve outcomes. Our portfolio spans industries such as Health, Tax & Accounting, Governance, Risk & Compliance (GRC), and Legal & Regulatory. Innovation, digital transformation, and responsible business practices are core to Wolters Kluwer’s long‑term strategy.

Based in Hoevelaken, you will collaborate closely with colleagues in Belgium and the UK. Within Product Operations, the Business Systems team consists of nine people supporting critical systems such as CRM, ERP, and related applications. We are entering a period of significant transformation where we harmonize systems and processes across countries. This role will help support that change by delivering detailed analysis and solutions for local country challenges.

Why this role exists

We’re looking for a Business Systems Analyst who brings clarity to complexity. Not by producing more documentation, but by helping teams truly understand how processes work today—and what needs to change to make them scalable, consistent, and future‑proof.

What you’ll do

• Turn complexity into clarity
• Analyse existing processes, systems, and ways of working across countries
• Translate business needs into clear problem statements and structured requirements
• Identify opportunities to simplify, standardise, and harmonise
• Support decisions on what should be standardised vs. kept local
• Surface risks, gaps, and dependencies early
• Work closely with stakeholders across Sales, Marketing, Operations, Support, Product, and IT
• Enable adoption, challenge and improve
• Create documentation that makes complex changes understandable
• Support teams during implementation and change
• Ensure that new solutions are actually used and deliver value
• Ask the right questions—even in senior or large group settings
• Bring constructive, critical thinking to discussions

What this role is not

• You are not doing deep technical configuration or development work
• You are not focused on a single application—you oversee a broader landscape
• You are not defining the target architecture—but you influence it by clarifying local needs, gaps, and constraints
• You are not leading a program or projects - you are an individual contributor working in a team.

Your working context

You operate in an environment with: multiple countries, each with their own legacy and processes; a mix of legacy systems and modern SaaS platforms; strong dependencies between business teams, product, and central IT. This makes the role complex. What you help shape will be used at scale.

How you work

We’re looking for someone who: understands how things work in practice—not just on paper; can move between big‑picture thinking and hands‑on analysis; brings structure without overcomplicating; is comfortable challenging assumptions; knows when to push for standardisation and when flexibility is needed; has experience as a Business Analyst, Business Consultant, or similar (5+ years); has worked in international or matrix organisations; has been involved in system implementations, migrations, or transformations; has improved processes by simplifying and structuring, not adding complexity; has communicated effectively across different levels, including senior stakeholders; and has fluency in English (Dutch is a strong plus).

Strong signals include

• Experience as a Business Analyst, Business Consultant, or similar (5+ years)
• Working in international or matrix organisations
• Involvement in system implementations, migrations, or transformations
• Improving processes by simplifying and structuring, not adding complexity
• Communicating effectively across different levels, including senior stakeholders
• Fluency in English is required. Dutch is a strong plus.

Practicalities

• Willingness to travel within the region
• Occasional stays abroad (a few days up to a week)

What will help you succeed

• A collaborative mindset
• Curiosity and a strong ability to learn quickly
• Cultural awareness and sensitivity

Company culture and values

On our interview process we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. We value authenticity and want to ensure we’re getting to know you—not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in‑person interviews in our hiring process. Please note that use of AI-generated responses or third‑party support during interviews will be grounds for disqualification from the recruitment process. Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.

Join us, at Wolters Kluwer, and be part of a dynamic global technology company that makes a difference every day. We’re innovators with impact. We provide expert software and information solutions that the world’s leading professionals rely on, in the moments that matter most. You’ll make a real difference in the lives of millions of people. Together with our customers, we help to advance sustainability, health, justice, prosperity, and commerce around the world. You can thrive at Wolters Kluwer, where diversity is core to our collective strength and high performance. Be your unique self, share your creative ideas, do your best work, and take time to grow in our caring and inclusive culture where you can belong.

Wolters Kluwer reported 2025 annual revenues of €6.1billion. The group serves customers in over 180 countries, maintains operations in over 40 countries, and employs more than 21,000 people worldwide. Our customers work in industries that impact the lives of millions of people every single day. Our mission is to empower our professional customers with the AI-powered solutions they need to make critical decisions, achieve successful outcomes, and increase productivity. We deliver trusted, AI-powered expert solutions that combine deep domain knowledge, proprietary content, and advanced technology to provide expert‑validated insights, automate workflows, and drive better outcomes. Today, nearly 70% of our digital revenues come from AI-powered solutions, reflecting our strategic focus on embedding AI into professional workflows and delivering measurable productivity gains. We are committed to helping professionals navigate complexity, improve the way they work, and solve critical challenges through cloud‑based, AI-powered platforms that integrate seamlessly into their workflows and ecosystems. Our solutions are designed to deliver impact when it matters most, especially in high‑stakes environments where accuracy and trust are essential. With a nearly 190-year legacy, Wolters Kluwer continues to evolve its portfolio of digital solutions and services to meet the changing needs of professionals worldwide, enabling them to work faster, make smarter decisions, and deliver better outcomes.

Our well‑being benefits provide tools, programs, and resources to help our diverse employees feel healthy, happy, safe, and prosperous. Our global Together we thrive well‑being program reflects our commitment to supporting colleagues across physical, mental, social, and financial well‑being.

We aim to provide a welcoming environment and equitable opportunities for all employees regardless of background, nationality, race, ethnicity, gender, gender identity, age, sexual orientation, marital status, disability, or religion. This principle is ingrained in our company values and articulated in our Code of Business Ethics. At Wolters Kluwer, you’ll feel valued for your contributions, and you’ll know that your health, safety, and well‑being are important to us.

All qualified applicants will receive consideration without regard to race, color, religion, sex (including pregnancy, gender identity, transgender status, and sexual orientation), national origin, disability, age, genetic information, veteran status, or any other characteristic protected by applicable law, and we do not tolerate discrimination on any of these bases.

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