Head of Creative Operations – Multi-Shift Production

Monks; Hilversum; Hybrid; EUR 90,000 - 120,000; Full time

Job summary

Monks is seeking an experienced Operations Manager to guide a Delhi-based production hub, delivering rapid-turn editorial and marketing content across shifts. You will coordinate operational strategy with daily execution, manage capacity, and partner with US leadership to ensure scalable, high-quality output.

You will drive SOPs, improve workflow, and mentor producers while maintaining data-driven rigor in a fast-moving environment. English language briefs and client communications are standard.

Qualifications

• 7-10+ years of progressive experience in creative operations, production management, or program management.
• Experience managing multi-shift creative production hubs and mentoring mid-level producers or project managers.
• Strong client-facing communication skills with proven ability to advise senior stakeholders.
• Experience in rapid-turn formats (digital marketing, web content, editorial, design, motion graphics).
• Proven track record designing and scaling operational processes across distributed teams.
• Expertise in capacity planning, resource forecasting, and workflow management platforms.

Responsibilities

• Lead and govern day-to-day operations for the Delhi creative production hub across multiple shifts and concurrent workstreams.
• Serve as a regional point of contact for US leadership and client stakeholders, translating priorities into clear roadmaps.
• Oversee end-to-end creative lifecycle including intake, prioritization, resource allocation, QA, and delivery.
• Build and maintain regional capacity plans balancing demand with bandwidth and timelines.
• Mentor producers, project managers, and shift leads to improve delivery pods.
• Establish SOPs across shifts, including handoffs, documentation, and asset packaging.

Skills

Operational leadership

Multi-shift management

Client stakeholder management

Capacity planning

Workflow optimization

AI/tooling integration

Tools

Jira

Asana

Monday.com

Airtable

Job description

Monks is seeking an experienced Operations Manager to guide a Delhi-based production hub, delivering rapid-turn editorial and marketing content across shifts. You will coordinate operational strategy with daily execution, manage capacity, and partner with US leadership to ensure scalable, high-quality output.

You will drive SOPs, improve workflow, and mentor producers while maintaining data-driven rigor in a fast-moving environment. English language briefs and client communications are standard.